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Managing Failing Suppliers: A Practical Guide to Supplier Recovery and Performance Improvement

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Managing Failing Suppliers: A Practical Guide to Supplier Recovery and Performance Improvement

By: Andrew Machin
Narrated by: Andrew Machin
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Summary
 Supplier problems can quickly become business problems. Late deliveries, quality issues, poor communication, escalating costs and declining performance can disrupt operations and put projects at risk. The challenge is knowing how to identify problems early, intervene effectively and recover supplier performance before a minor issue develops into a major crisis.Why this book? This 18,000 word practical guide provides a framework for preventing, managing and recovering failing supplier relationships. It offers practical tools, techniques and real world approaches which can be adapted to suit businesses of any size or sector.I write from personal experience: Drawing on my three decades of experience in supplier management, contract management and business improvement at a senior management level, I share my knowledge of addressing supplier underperformance, managing supplier relationships and protecting business continuity.Who is this book for?supplier managerscontract managersprocurement professionalscommercial managersrelationship managersbusiness development managersprogram and project managersquality operations leadersInside you will discover how to:prevent supplier problems before they happenrecognise the early signs of supplier failureconduct root cause analysisdevelop effective supplier recovery and improvement plansmanage strategic and high risk supplier relationshipsmeasure performance using KPIs and SLAsdecide whether to recover, develop or replace a suppliermanage supplier exit or replacement without damaging business continuitycapture lessons learnedembed continuous improvement30-Day Implementation PlanAnd I include a practical thirty day implementation plan designed to help you apply the principles immediately.Bonus MaterialIn addition I have included an accompanying pdf file containing practical templates and tools including KPI scorecards, SLA frameworks, root cause analysis templates, supplier recovery dashboards, lessons learned templates and more.Whether you are faced with a failing supplier, seeking to improve their performance or looking to build a more resilient supplier base, this book provides the tools to take the appropriate action.If supplier underperformance affects your business, this book can help you to turn supplier problems into supplier improvement and build stronger, more effective supplier relationships for the long-term.©2026 Andrew Machin (P)2026 Andrew Machin
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