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A Quick Guide to the Integral Service Management Framework

By: Dolf van der Haven
Narrated by: Dean Collins
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Publisher's Summary

The integral service management framework (ISMF) extends classic service management with human factors such as attitude, behaviour, culture and cooperation. It creates a much broader context for service management, providing new perspectives on the role of service management with the services industry. This audiobook gives a quick introduction to the ISMF.
©2018 Dolf van der Haven (P)2019 Dolf van der Haven
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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.