Audible Australia Service Conditions of Use
Last updated: May 15, 2020
This is an agreement between you and Audible Australia Pty Ltd (ABN 89 624 383 811) (with its affiliates, "Audible", "we" or "us") regarding the digital spoken word audio entertainment service operated by Audible (the "Service"). These Audible Australia Service Conditions of Use, the rules, policies and guidance we provide regarding the Service, the Amazon.com.au Conditions of Use, the Audible.com.au Privacy Notice, and the Audible Cookies & Internet Advertising Policy (all as they may be changed over time) are collectively referred to as the "Terms", form part of this agreement, and govern your use of the Service. Audible is an affiliate of Amazon Commercial Services Pty Ltd and the Service is an Amazon Service for the purposes of the Amazon.com.au Conditions of Use. These Terms will take precedence over any conflicting provisions of the Amazon.com.au Conditions of Use, Privacy Notice and Cookies & Internet Advertising Policy.
By signing up for or using the Service, you agree to the Terms.
If you do not have an Audible or Amazon.com.au account, you will need to establish an account with Amazon.com.au to use the Service. The payment methods on file with your Amazon.com.au account will be used for your Audible account.
As part of our Service, we may offer membership plans and may change them and their features from time to time. If you sign up for a membership plan, you agree to the terms, conditions and limitations associated with them that are posted on our website(s) or applications.
As part of a membership plan or a Service promotion, we may issue you credits redeemable for content on the Service ("Credits"). Credits may only be redeemed on the Service, have no cash value, are non-transferrable and non-refundable. All Credits are valid for a limited time as described in the applicable membership and promotional terms and conditions. Credits expire immediately upon the cancellation or termination of your membership unless used prior to cancellation or termination.
Content you purchase will be available in your Audible library for you to access at your convenience. We encourage you to download a copy of your purchased content promptly after the completion of your purchase.
Promotional and Membership Content
We may make content available to you from time to time through the Service for which a purchase is not required. You will have access to this content only for so long as we make it available generally or, where it is provided as a benefit of a membership plan, for so long as you remain an active member of your plan in good standing. We may also remove this content from your account, devices and applications or otherwise restrict your ability to access it.
We may add or remove purchasable, promotional and membership content (collectively, "Content") from our catalog, membership plans and our Service at any time and make no guarantee as to the availability of specific Content in any membership plan or as to any minimum amount of Content in any membership plan. Some of our Content may be offered in limited territories, and we may use geofiltering technology to restrict access outside of those territories.
Fees and Renewal
Fees for purchased content, membership plans, subscriptions and other services will be stated at the time of your purchase or sign-up, as applicable, and provided in our help pages. The fees for membership plans may change at any time. Fees may be subject to tax, collected by us or a third party through which you transact and are non-refundable except in the specific circumstances described in these Terms. We only accept credit cards for payment of your membership fees. Please do not sign up for the program with a debit card. Also known as a "cheque" or "ATM" card, a debit card typically has the word "debit" printed on the face of the card.
If your membership plan or subscription involves a recurring payment of a fee, unless you notify us before a charge that you want to cancel or do not want to automatically renew your membership or subscription, you understand it will automatically continue and you authorize us, or a third party through which you transact (without notice to you, unless required by applicable law) to collect the then-applicable fees and any taxes using any credit card we have on file for you.
If all credit cards we have on file for you are declined for payment of your membership or subscription fees, we may cancel your membership or subscription, as applicable, unless you provide us with a new credit card. If you provide us with a new credit card and are successfully charged before your membership or subscription is cancelled, your new membership or subscription period will be based on the original renewal date and not the date of the successful charge.
Membership and Subscription Cancellation
You may cancel your membership plan and any subscriptions by visiting your account details page provided on Audible.com.au (your "Account Details") and adjusting your membership settings and subscription preferences (as applicable), or by contacting our Customer Service team. If you signed up for your membership using the Audible iOS mobile application, please visit this page for information on how to cancel your membership. If you cancel your membership or subscription, you will not receive a refund of any fees already paid. Your member benefits terminate when your membership is cancelled, but cancellation does not terminate your license and access to purchased content.
We reserve the right to accept or refuse membership or to restrict use of the Service in our discretion. You may not transfer or assign your membership or any Service benefits. We may take actions we deem reasonably necessary to prevent fraud and abuse, including placing restrictions on the amount of content or other services that can be accessed from the Service at any one time.
You may not (i) transfer, copy or display Content, except as permitted in this Agreement; (ii) sell, rent, lease, distribute, or broadcast any Content; (iii) remove any proprietary notices or labels on Content; (iv) attempt to disable, bypass, modify, defeat, or otherwise circumvent any digital rights management or other protection system applied to Content or used as part of the Service; or (v) use the Service or Content for any commercial or illegal purpose.
Promotional Trial Memberships
We sometimes offer certain customers various trial or other promotional memberships, which are subject to the Terms except as otherwise stated in the promotional offers. We reserve the right, in our sole discretion, to determine your eligibility. Trial members may, at any time (through your Account Details), choose not to continue to paid membership by cancelling prior to the end of the trial period. If a trial offer or a promotion requires you to have a valid payment instrument on file, such as a credit card or other permitted payment method, we may validate that payment method including by requesting a temporary authorization from the financial institution issuing your payment instrument. If we determine that your payment instrument is invalid, without limiting any of our other rights, we may revoke any benefits, Credits or Content you may have received as part of the offer.
We may, in our discretion, change the Terms and all elements of them and any aspect of the Service at any time without notice to you by posting the changes on our Website. If any change to the Terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes and the remainder of the Terms. Your continued use of the Service after we change the Terms constitutes your acceptance of the changes. If you do not agree to any changes, you must not use the Service and must cancel your membership.
Termination by Us
Our business may change over time and we reserve the right to cancel the Service and any membership plan in whole or in part, and to terminate your membership and use of the Service at our discretion without notice to you. If we do so, we will give you a prorated refund based on the number of days remaining in your membership unless we terminate your membership for conduct that we determine, in our discretion, violates the Terms, violates any applicable law, involves fraud or misuse of the Service, or is harmful to our interests or another user. Our failure to insist upon or enforce your strict compliance with the Terms will not constitute a waiver of any of our rights.
Disputes; Limitation of Liability
Any dispute or claim arising from or relating to these Terms or your use of the Audible Service is subject to the governing law, disclaimer of warranties and limitation of liability and all other terms in the Amazon.com.au Conditions of Use.
Statutory Rights and Remedies
Nothing in these Terms is intended to exclude, restrict or modify any non-excludable right or remedy you have under law including the Australian Consumer Law. Any disclaimer, exclusion, or limitation as provided for in these Terms applies to the full extent permitted by law and subject to any non-excludable right or remedy.
Our Contact Details
For general inquiries: Contact us
Address for service of notices for Audible Australia Pty Ltd
Level 18, 2 Market
Street, Sydney NSW 2000