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Before you go, we recommend you use any remaining member benefits. You’ll lose access to these member benefits at the end of your final billing cycle. Please visit our Help Centre for more information about how to cancel your membership.
If you’re an Audible Premium Plus member, you may be eligible to pause your membership once every 12 months, for up to 90 days. While your membership is on pause, you won’t be billed your monthly membership fee.
If you subscribed on the Audible website, you can see your plan options from your Account details or contact customer care to switch memberships. If you’ve subscribed directly in the Audible app, you need to visit your app account subscription settings to see if other plans are available.
You can change your password anytime on the Amazon website. Visit our Help Centre for more information on how to reset your password.
Need help signing in? Call us at:
- 1800-736-910 (Within Australia)
- 0800-441-156 (Within New Zealand)
- +61-39034-3784 (International)
If you live in Australia or New Zealand and have a current Audible US or Audible UK account with a default credit card on file, you can transfer your account and membership to the Audible AU marketplace.
Visit our Help Centre for more information on how to update your country or marketplace.
For questions about an unknown charge, visit your Audible account to review your past membership charges and orders.
Visit our Help Centre for more information about unknown charges.
If you are unable to sign in, call us at:
- 1800-736-910 (Within Australia)
- 0800-441-156 (Within New Zealand)
- +61-39034-3784 (International)
When contacting Audible Customer Care, please have the following information available:
- Last 4 digits of any cards associated with the account showing the charge;
- Date of charge;
- Amount of charge;
- The 9-digit code found on the Audible charge, e.g., MB3TM39P00; and
- Your name, e-mail address, and phone number.
You can see if your purchase is eligible for return from your Audible account by checking your purchase history. Visit our Help Centre for more information on how to return a title.
To check the status of your refund, go to the Refund history in your Audible account.
If you’re having issues playing your title, you can follow the troubleshooting steps listed in our Help Centre.
You can visit our Help Centre for answers to common questions, or contact us by phone or chat.