Jennifer J. Deal
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Jennifer J. Deal

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Jennifer J. Deal, Ph.D., is a senior research scientist at the Center for Effective Organizations at the Marshall School of Business at the University of Southern California, a Lecturer at the Rady School of Management at the University of California San Diego, and a contributor to The Wall Street Journal’s “Experts” panel on leadership. Her work focuses on global leadership, generational differences, the Always On workplace, and the intersection of loneliness and mattering. Her work has been featured in such media outlets as the Wall Street Journal, New York Times, The Economist, The Guardian, Harvard Business Review, Forbes, South China Morning Post, Globe and Mail, and Training Development Magazine. Before coming to CEO, Jennifer was a researcher at the Center for Creative Leadership for 23 years, helping leaders around the world more effectively address the challenges they face. In addition to her academic and popular press writing in areas such as on generational differences, digital transformation, employee engagement, global management, the Always On workplace, and the intersection of loneliness and mattering and women in leadership, she has written a number of books. In 2002 Jennifer co-authored Success for the New Global Manager (Jossey-Bass/Wiley Publishers). Her second book Retiring the Generation Gap (Jossey-Bass/Wiley Publishers) was published in 2007. Her third book entitled What Millennials Want from Work (McGraw Hill Publishers) was co-authored with Alec Levenson in 2016. Her fourth book Tests and Measures in the Workplace: A Text for MGT52 was published in 2025. An internationally recognized expert on generational differences, in 2017 Jennifer received the Katzell Award for public impact work that makes a difference to society from SIOP (Society for Industrial and Organizational Psychology). She has spoken on the topic on six continents, and looks forward to a future presentation in Antarctica to SIEP (Society of Industrious Emperor Penguins). She holds a B.A. from Haverford College, and an M.A. and Ph.D. in industrial/organizational psychology with a specialty in political psychology from The Ohio State University.
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