The episode is replayed by popular demand.

Melanie Collette from Money Talk with Melanie interviews Melissa from ⁠⁠⁠conciergeelite.com⁠⁠⁠ on ⁠⁠98.7 the Coast⁠⁠ . They discuss the benefits and challenges of remote work. This is a great interview full of insight on making the most of the opportunities available with today's technology to solve staffing and business issues.

Melanie's Instagram ⁠⁠

⁠instagram.com/melanietcollette

Melissa's Bio

⁠⁠⁠⁠⁠https://conciergeelite.com/about-us/⁠⁠⁠⁠⁠

Concierge Elite's Website

⁠⁠⁠⁠⁠⁠https://www.conciergeelite.com/

Melissa Brown welcomed Alissa with Concierge Elite to discuss how they've revolutionized the veterinary staffing industry by offering hiring solutions starting at $14/hour and topping out with hiring a DVM for just $399/month.

Melissa's Bio

⁠⁠⁠⁠https://conciergeelite.com/about-us/⁠⁠⁠⁠

Concierge Elite's Website

⁠⁠⁠⁠⁠https://www.conciergeelite.com/

In today's episode of Understaffed, Melissa Brown and Alissa Davis delve into the innovative solutions offered by Concierge Elite. As the sales lead and client specialist at Concierge Elite, Alissa shares insights on navigating the evolving business landscape, particularly in the aftermath of COVID-19. Together, they explore the misconceptions surrounding cost-cutting measures and emphasize the importance of prioritizing valuable staff over knee-jerk reactions to rising overhead.

Highlighting Concierge Elite's zero-cost staffing service, Melissa and Alissa discuss how remote employees seamlessly integrate into clients' practices, offering tailored solutions without the burden of additional overhead or HR concerns. They debunk common myths about remote work and emphasize the productivity and efficiency gains achievable through this model. By focusing on personalized training and ongoing support, Concierge Elite ensures a smooth transition for clients, enabling them to optimize their operations and focus on delivering exceptional customer service.

Melissa's Bio

⁠⁠⁠https://conciergeelite.com/about-us/⁠⁠⁠

Concierge Elite's Website

⁠⁠⁠⁠https://www.conciergeelite.com/

Melissa discusses the concept of workplace happiness, which has changed over the years. Sponsored by ⁠ConciergeElite.com⁠

The current generation is not as happy with their jobs as previous generations were. Quiet quitters are employees who quit without saying anything to their coworkers or managers. Management tries to deal with quiet quitters by firing them, but this only worsens the situation. Instead, the administration should try to understand why the employee is quitting and address any issues causing unhappiness at work.

Melissa provides tips on dealing with employees who are "quiet quitters" or quietly leave their jobs without telling anyone. The speaker suggests that managers try to create a culture where employees feel appreciated and motivated and that meetings should be work sessions instead of social events. If an employee is unwilling to put in the effort required for their job, it may be time to part ways. Leaders should also be aware of the current market conditions and adjust their rewards system accordingly.

Melissa discusses the phenomenon of "quiet quitting," when employees quietly quit their jobs without telling their managers. The speaker argues that managers should try to increase employee morale by giving praise, engaging in open and honest communication, and paying more money if necessary. Finally, the author suggests that managers be aware of which employees are not invested in their work and make adjustments accordingly.

Keywords: quiet quitting, workplace happiness, management ploy, expectations of work-life balance, communicating with employees

Melissa's Bio

⁠⁠⁠https://conciergeelite.com/about-us/⁠⁠⁠

Concierge Elite's Website

⁠⁠⁠⁠https://www.conciergeelite.com/

Today's podcast is about leadership and, specifically, how to manage people effectively. Melissa from ⁠conciergeelite.com⁠ talks about the difference between managing and leading and how effective managing can be when done correctly. She also discusses emotional intelligence (EQ), a critical factor in being a successful leader. EQ helps you identify your own emotions and those of others and can help you conquer your weaknesses.

The main points covered in this episode include:

Why admitting mistakes is essential as a leader

Four reasons why leaders should accept when they make mistakes

How vulnerability strengthens the team and builds trust between leaders and their employees.

Melissa's Bio

⁠⁠https://conciergeelite.com/about-us/⁠⁠

Concierge Elite's Website

⁠⁠⁠https://www.conciergeelite.com/

Dr. Diane Cosko of ⁠mountainairevet.com⁠ discusses how ⁠the Concierge team⁠ from ⁠conciergeelite.com⁠ helps clients, explaining that the staff has experience in veterinary care. They also mention that they have a remote answering service in case of power outages.

The Concierge Elite team helps businesses run smoothly by providing live texting service, transcription of calls, and transcription of all calls. They also offer a flat fee. Dr. Cosko is an excellent example of how the Concierge Elite team has helped them save money and be more convenient for their clients.

They discuss how remote employees have helped them because it has taken the stress out of the hiring process, and they can find the perfect employee without interference.

Keywords: covid, meeting, covid challenges, covet hit, a small community in California

Melissa's Bio

⁠https://conciergeelite.com/about-us/⁠

Concierge Elite's Website

⁠⁠https://www.conciergeelite.com/

In this solo episode of The Understaffed, Melissa encourages businesses to consider remote staffing a permanent change that can save money and increase productivity. Many employees desire remote work, but cultural considerations may be a hurdle for some companies. Research shows that productivity can increase with remote work due to fewer distractions and more comfortable working environments. Leaders may feel more in control when they see their employees, but this may translate to something other than better management or understanding of employee performance.

Melissa discusses the benefits of remote work for veterinary, optical, and dental practices. She suggests using video conferencing, team messaging, and project management tools and hiring a dedicated remote employee to handle specific tasks like answering phones and checking emails while allowing in-house staff to focus on client care. Melissa emphasizes the cost savings and increased productivity that come with remote work but acknowledges that it ultimately comes down to the culture of each practice. Melissa encourages listeners to rethink remote work possibilities and reach out with any questions or concerns.

Melissa's Bio

https://conciergeelite.com/about-us/

Concierge Elite's Website

⁠https://www.conciergeelite.com/

In this insightful podcast episode, executive advisor Mark L. Vincent shares valuable wisdom on leadership and succession planning for C-suite executives. He emphasizes the importance of self-leadership and leading others to achieve a successful career. Mark draws from his extensive experience guiding cohorts of executives through four-year succession planning processes, highlighting the need to bring in experts for specific organizational aspects. He underscores the challenges of leading people while emphasizing its crucial role in achieving success.

Mark introduces the concept of the three turns of leadership and succession planning. The first turn revolves around mastering self-leadership, leading others, and shaping a compelling vision. The third turn focuses on orchestrating future value succession and creating a lasting legacy as a maestro leader. He emphasizes the significance of addressing the topic of death in continuity planning, which includes proactive estate planning and effective relationship management. Mark advises early engagement with these matters to save time and avoid future complications, cultivating a practice in which successors can embrace and thrive.

Overall, this engaging podcast episode offers valuable insights into leadership, succession planning, and the significance of personal growth for C-suite leaders. Additionally, it sheds light on the services provided by Concierge Elite, further enhancing the knowledge shared.

Mark's Website

https://www.designgroupinternational.com/maestro-level-leaders

Mark's Linkedin

https://www.linkedin.com/in/marklvincent/

Mark's Podcast

https://podcasts.apple.com/us/podcast/the-third-turn/id1531836413