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The Pineapple Perspective

By: Troy Hooper
  • Summary

  • What would you say if we told you that every business is in the hospitality business? Join Troy Hooper, CEO of Hot Palette America, as he explores what hospitality means in every business with industry leaders. Troy and his guests will tackle how they came to deploy hospitality in their businesses, how it impacts their results, and how they came to understand, adopt, and deploy this mindset and framework. Leveraging Troy’s experience, insight, and straight talk - listeners will walk away with a plan of action that’s right for them. If you feel you have deployed a unique hospitality tactic to your business, reach out to be a guest. For more information on Troy Hooper and Pepper Lunch, visit: https://www.krpusa.com/ and https://www.pepperlunchrestaurants.com/
    2024
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Episodes
  • 003: Building Community Through Undeniable Hospitality with Charlie Eblen of Single Tree Wood Fire BBQ
    May 18 2024

    In this episode of The Pineapple Perspective, Troy interviews Charlie Eblen of Single Tree Wood Fire Barbecue on his passion for building community through undeniable hospitality and the perfect plate of barbecue. Together they talk about the importance of genuine relationships and going above and beyond to create memorable experiences for guests.

    In this episode, we answer questions like:

    • How do I create memorable experiences for my guests?

    • How can I measure the ROI of community involvement?

    • How can businesses train their employees to prioritize hospitality?

    • What are some strategies for businesses to engage with and support their local schools and organizations?

    Charlie Eblen is the owner of restaurant and catering business, Single Tree Wood Barbeque. His belief in undeniable hospitality has him on a mission to make Single Tree Wood BBQ the Nike of BBQ. You can learn more about him and his business at https://www.singletreebbq.com/

    This show is sponsored by Pepper Lunch. Find a location near you!

    Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions.

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    32 mins
  • 002: Navigating Technology and Hospitality: How to Stay Human in a Digital World w/ Jason Berkowitz of ARROW UP
    May 18 2024

    In the latest episode of The Pineapple Perspective, Troy sits down with Jason Berkowitz, Founder and CEO of ARROW UP. Together they talk about how to leverage technology to increase ROI, stabilize employee churn, and maintain compliance with federal and state regulations.



    In this episode, we answer questions like:

    • How can hospitality be translated into a tech company?

    • What is the ROI of investing in hospitality training and compliance?

    • How can technology simplify risk management and compliance in the hospitality industry?

    • Why is community important in the restaurant industry?

    • How can operators navigate challenges such as labor shortages and rising costs in the restaurant industry?

    Jason Berkowitz is the CEO and Founder of ARROW UP - an online platform with built-in content and a suite of smart tools that help restaurants develop leaders, satisfy compliance and lower operating costs. You can learn more about him and ARROW UP training here: https://arrowuptraining.com/



    This show is sponsored by Pepper Lunch. Find a location near you!

    Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions.

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    48 mins
  • 001: Craft Your Story for Your Restaurant's Success w/ Shawn Walchef of Cali BBQ Media
    May 18 2024

    Wondering how to stand out in the crowded restaurant space? Wishing you knew what to say on social media to bring people into your restaurant? In the first episode of The Pineapple Perspective, Troy sits down with Shawn Walchef of Cali BBQ Media to talk about how to translate your hospitality business into inspirational and tactical marketing methods.

    In this episode, we answer questions like:

    • What is digital hospitality?

    • How can my business’ story make an impact with the community?

    • What should I do to elevate my customer’s experience?

    • How do I create dedicated fans to my restaurant?

    Shawn Walchef is a Restaurateur, Storyteller, Producer, Husband and Father. You can learn more about him and his businesses at https://betheshow.media/

    This show is sponsored by Pepper Lunch. Find a location near you!

    Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions.

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    48 mins

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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.