• Listen, Challenge, Commit 6 | 17

  • May 1 2024
  • Length: 29 mins
  • Podcast
Listen, Challenge, Commit 6 | 17 cover art

Listen, Challenge, Commit 6 | 17

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  • Summary

  • Strategies for managers to communicate distinguishing feedback that is up for discussion versus directives that need to be followed.

    Kim and Jason answer a listener question addressing a critical aspect of leadership: how to ensure that feedback leads to actionable results. They dissect the listener's dilemma about differentiating between feedback that should be considered and feedback that must be implemented. Through a detailed discussion, the hosts provide invaluable advice on maintaining a balance between directive feedback and encouraging open, constructive dissent within teams. Listen as they share techniques for overcoming resistance to feedback, setting performance standards, and building a culture of commitment and collaboration.

    Episode Links:
    • PMWorld 360 article about Andrew Grove and his “Listen, Challenge, Commit” philosophy
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    Get all the resources and show notes at RadicalCandor.com/podcast

    Chapters:

    (00:00:00) Introduction
    Hosts Kim Scott and Jason Rosoff introduce the episode and outline a listener's question on how to ensure feedback is implemented, not just considered.

    (00:02:01) Discussing Feedback Acceptance
    Strategies for managers to communicate distinguishing feedback that is up for discussion versus directives that need to be followed.

    (00:04:08) Encouraging Disagreement
    Handling resistance to feedback and strategies for managers to foster an environment where feedback is given and also constructively challenged.

    (00:06:35) Listen, Challenge, Commit
    The commitment phase of the feedback process, and the importance of committing to a path forward after feedback and disagreement.

    (00:11:26) Subjective Feedback and Data-Driven Decisions
    Challenges of subjective feedback and the importance of using data to support feedback and decisions when possible.

    (00:13:55) Addressing Feedback Resistance
    Methods to address and overcome resistance to feedback with focus on recognizing good ideas, even if they deviate from the manager's initial thoughts.

    (00:16:39) Handling Personal Feedback
    Kim shares a personal anecdote to illustrate how perceived aggression can impact feedback reception, and addressing such issues directly.

    (00:26:22) Radical Candor Tips
    Actionable tips for implementing radical candor in leadership, emphasizing listening, challenging directly, and committing to a course of action.

    (00:27:46) Conclusion

    Become a supporter of this podcast: https://www.spreaker.com/podcast/radical-candor-communication-at-work--5711404/support.
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