In this episode, Dave and Ellie discuss the use of AI in businesses, focusing on Twilio's growth report. They highlight the high adoption rate of AI, the potential for customization and personalization, and the importance of ROI and experimentation. They also touch on concerns about data privacy and the impact of AI on the creative industry. The episode concludes with a discussion on re-skilling and job security in the face of advancing technology.

Takeaways

• AI adoption in businesses is high, with 88% of organizations using some form of AI.
• Customizing AI for personalized experiences, such as automated email sends and highly personalized offers, can enhance customer journeys.
• ROI and uncertainty around AI remain key concerns for businesses, but small successes and value demonstrations can help maintain momentum.
• Experimentation and training are crucial for organizations to fully leverage AI's potential.
• AI has the potential to support and enhance creativity in industries like marketing and design
• Re-skilling and adapting to new technologies is essential for job security in industries where automation is prevalent.

Chapters

00:00 Introduction and Name Change

01:04 Introducing AI and Twilio's Growth Report

04:12 Customizing AI for Personalized Experiences

05:05 ROI and Uncertainty with AI

06:53 Experimentation and Training with AI

08:17 AI in the Creative Industry

09:17 Re-skilling and Job Security