Mark Bodman, ServiceNow's Sr. Product Manager for CSDM & CMDB joins us to demystify the CSDM.

Mentioned in this episode
- The Invisibility Problem
- ServiceNow Community Youtube CSDM Content

Thanks to our sponsors,
- Clear Skye the optimized identity governance & security solution built natively on ServiceNow.
- Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandtheduke

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

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ServiceNow CSA & CAD Holly Ryder of PAMT Consulting joins us to discuss her journey to ServiceNow deployment, and how The Duke's ServiceNow coaching helped her reach her goals.

Mentioned in this episode
- The Chuck Tomasi You Never Knew
- Tracy Curry Builds The Soap App
- What to Build to Up Your ServiceNow Skill
- Getting the ServiceNow Help You Need

Thanks to our sponsors,

• Clear Skye the optimized identity governance & security solution built natively on ServiceNow.
• Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandtheduke

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

CMA & magician Chris Schuh joins us to discuss ServiceNow event management, ITOM, CMDB. We go deep on why its so difficult to get right, and how to cope.

Thanks to our sponsors,

• Clear Skye the optimized identity governance & security solution built natively on ServiceNow.
• Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandtheduke

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

Special guest Mark Roethof joins us to discuss a massive ServiceNow upgrade executed in just 7 days using only out-of-box components.
Learn the tools he used and what it took to prepare. We also talk a bit about content creation and owning your journey.
Clone Management, Upgrade Monitor, Upgrade Center, ATF, Cloud Runner, Skipped Record Rules.

Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.

EXTRA STUFF:
- Mark's absolutely ridiculous 250+ article mega thread.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

Invisibility is a massive issue inhibiting customer success with ServiceNow. Be it the inability to see what we have built, or the invisibility of how things are supposed to work, our ecosystem struggles to both understand our instances and grow in knowledge in the platform. So what is a ServiceNow expert to do?

See also:
Episode 25 - Doomsday
Episode 49 - Document ServiceNow Deployments

Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

Mark Scott is a ServiceNow architect who works on NowLearning, but he's also shockingly good at AI builds.
Learn about what life is like on the NowLearning team, and what it takes to build crazy AI use cases in spare time.

Mark Scott on LinkedIn

Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

Learn why ServiceNow is an excellent platform for managing Environmental Health and Safety. We talk to Peter Oneppo and Nathan Dupirack of Serenity EHS, a leading EHS platform built on ServiceNow. You'll learn ...
- How SerenityEHS can improves the relationships between HR, IT, and EHS teams.
- How SerenityEHS radically improves time to value on EHS outcomes.

Request a Demo of SerenityEHS Now!

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!

Damien Davis is a long time ServiceNow employee who lives on the cutting edge of ITSM. We talk about the past, present, and future of ITSM on ServiceNow. A very special guest arrives for you Dr.Who fans as well.

Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

Sponsor Us!