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Excellence Wins
- A No-Nonsense Guide to Becoming the Best in a World of Compromise
- Narrated by: Michael Wagner
- Length: 5 hrs
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Publisher's Summary
"Horst Schulze created a culture of service that should be a role model for all of us. By committing to the highest standards of professionalism - and creating the right systems to achieve them - he inspired thousands of people to embrace and embody the core ideal of sheer unadulterated excellence. Schulze now shares his story, and his methods, so that the rest of us can be uplifted and taught by the master himself." (Jim Collins, author of Good to Great, co-author of Built to Last)
"Horst Schulze's influence on my family and our business is undeniable. His approach to customer service revolutionized the hotel industry and set a high bar for all of us. His new book, Excellence Wins, weaves Horst's personal story with the practical wisdom he's gleaned from an incredible career of servant leadership. It's a must read for leaders and anyone passionate about serving people." (Dan Cathy, chairman and CEO, Chick-fil-A)
CEOs. Leaders without titles. Startups. Corporations. For-profits. Nonprofits.
It doesn't matter who you are or what you do - you want to become the best. You want to win, every time.
Horst Schulze knows how to win. In Excellence Wins, Schulze, in his absolute no-nonsense approach, shares the visionary and disruptive principles that have produced immense global successes over the course of his still-prolific 50-year career.
As the co-founder and former president of Ritz-Carlton Hotel Co., Schulze fearlessly led the company to unprecedented multi-billion dollar growth, setting the business vision and people-focused standards that made the Ritz-Carlton brand globally elite.
Schulze's principles are both versatile and utterly practical to leaders of every age, career stage, and industry. You don't need a powerful title or a line of direct reports - you have everything you need to use them right now.
If you're searching for the blueprint to beating the competition and out-performing everyone around you, look no further than Excellence Wins. Schulze pulls no punches as a masterful guide to becoming the very best in a world of routine compromise.
Unleash the disruptive power of your true potential, own your career trajectory, and experience the game-changing proof firsthand: Excellence Wins.
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What listeners say about Excellence Wins
Average Customer RatingsReviews - Please select the tabs below to change the source of reviews.
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- Anonymous User
- 27-04-2020
Excellence Does Win and This Demonstrates That
Absolutely terrific book that gives a clear guide on how to be the best in your sphere of influence. Horst takes you on a journey of where his pursuit of excellence began and how you too can achieve it.
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- Kindle Customer
- 02-02-2020
Loved it
Loved the story and examples throughout the book. It bought the book to life. looking forward to trying some of the suggestions.
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- Anonymous User
- 21-01-2023
⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Success don’t come to you , you go to it .
Amazing success story about great culture and awesome standards created by reparative reminder to all staff to adhere together to one vision Re unbelievable client experience 👍
Must read by all business owners no matter how big or small and all staff to enjoy the work and work place .
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- Anonymous User
- 25-07-2020
unmatched wisdom about excellence in service
Loved it, the wisdom in this book, regarding service excellence is unmatched. Very practical also.
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- Timothy Acason
- 02-04-2019
Business
Unless your customers are already robots, you must read this book. Treating everyone with dignity, outstanding.
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- Christine Quinn
- 29-08-2020
Absolutely LOVED this book
This was absolutely brilliant, highly recommend to any person, especially those working in a position of leadership.
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- roy
- 01-05-2022
A must read for every hospitality professional
Smooth, easy to digest, Inspiring
I highly recommend this for every ambitious hospitality professional.
Thank you.
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