After suffering the tragic loss of her best friend, Lottie Beck is struggling. Aged eighteen, she's flunked school and spends her days lying in a darkened room, doing nothing. Finally, she is forced to get a job in Silver Birches Care Home. Once there, and after meeting the residents, particularly the feisty, no-nonsense Bobby, she settles in, appreciating how much history lies behind each person. A history she can read, in her own special way, via the simple touch of a hand.

Based in Lewes, East Sussex, Ruby and her team of freelance psychics have been kept busy. Specializing in domestic cases, their solid reputation is spreading - it's not just the dead that can rest in peace but the living too. All is threatened when Ruby receives a call from the irate new owner of Highdown Hall. Film star Cynthia Hart is still in residence, despite having died in 1958. Winter deepens and so does the mystery surrounding Cynthia. She insists the devil is blocking her path to the light long after Psychic Surveys have 'disproved' it.

When museum curator Annie Hawkins walks into a diner in Idaho Falls, seeking the help of 22-year-old Shady Groves with an old broken doll named Mandy, life takes a dramatic turn for both of them. Psychometry is the ability to sense or read the history of an object just by touching it, and Annie has heard Shady has this psychic ability.

After her parents' divorce, five-year old Corinna Greer moves into Blakemort with her mother and brother. Set on the edge of the village of Whitesmith, the only thing attractive about it is the rent. A 'sensitive', Corinna is aware from the start that something is wrong with the house. Very wrong. Christmas is coming but at Blakemort that's not something to get excited about. A house that sits and broods, that calculates and considers, it's then that it lashes out - the attacks endured over five years becoming worse.

Jessica Lockhart is in need of a live-in carer over the Christmas period; Isla Barrow is the woman who takes the job. After a fraught journey to reach her along remote country lanes, Isla arrives to find the old woman in distress, and the house strangely unnerving. With the weather hostile, no phone line or mobile signal, and her charge growing increasingly frail, Isla realizes death is waiting. And something else besides: vengeance.