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Delivering Happiness

A Path to Profits, Passion, and Purpose

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Delivering Happiness

By: Tony Hsieh
Narrated by: Tony Hsieh
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About this listen

Successfully grow your business and improve customer and employee happiness with this New York Times bestseller book written by the CEO of Zappos.

As the CEO of one of Fortune Magazine's "Best Companies to Work For," Tony Hsieh knows that keeping people happy is the key to professional growth and harmony. It might sound crazy, but Hsieh believes that we can prioritize company culture, make money, and change the world. In Delivering Happiness, he shares the tools of the trade he's learned in business and life, from starting a worm farm to running a pizza business, to working at Zappos–a company so impressive that Amazon acquired it for over $1.2 billion.

Fast-paced and down-to-earth, Delivering Happiness shows how a different kind of corporate culture is a powerful model for achieving success, and concentrating on the happiness of those around you can dramatically increase your own.

©2010 Tony Hsieh (P)2010 Hachette
Business Communication Business Development & Entrepreneurship Career Success Customer Service Entrepreneurship Leadership Management Management & Leadership Marketing & Sales Workplace & Organisational Behaviour Workplace Culture Business Marketing Career Happiness Success Inspiring Thought-Provoking Employment

Editorial reviews

Tony Hsieh is a really nice guy. This is what makes him a very unusual CEO, which is what makes his company so interesting. It also makes him a writer who doesn't use much corporate lingo, and a terrifically casual reader of his own book on the growth and development of Zappos, his unique company. One part memoir, one part philosophy, one part corporate handbook, and all silly optimism, Delivering Happiness will appeal to a surprisingly wide audience.

Hsieh begins with his business history, which adequately conveys his wackiness. First, there was the worm farm in elementary school. All the worms escaped, and he lost money. Then there was the mail order button business in middle school, so successful that he passed it along to his younger brothers in succession. In high school, he learned a bunch about programming, thereby combining his instincts with an appropriate knowledge base. He laughs out loud at his own computer club lunchtime antics, and so will you. Then there was the pizza business in his dorm at Harvard, where Hsieh found innovative ways not to attend any classes, and a high-paying corporate gig after graduation where he once again did as little as possible.

This is a man who likes to take business risks, and as he explains how he made decisions that caused him to grow from slacker into a Red Bull-pounding, 24-hour working machine, you'll be amazed that it sounds like he's smiling the entire time. From his first major start-up, which was subsequently sold to Microsoft, to his repeated close calls where Zappos almost went under before it was eventually bought out by Amazon, this true story of one man's corporate odyssey will leave you believing that anything really is possible. It will also at least make you want to shop at Zappos, if it doesn't make you want to move to as Vegas to work there.

Shot through with brief guest-narrations using the actual participants relevant to Hsieh's fast-paced world of entrepreneurship, there are a wealth of memos, emails, and testimonials that all serve as evidence to his weird intellect. And if you played a drinking game where you drank a shot every time Hsieh mentions having a drink, you'd be drunk before the book is half finished. From the tone of his voice to the story he tells, this is clearly a guy who needs his work to be fun and challenging. Just as Zappos has done, Hsieh's book casually fires the opening volley in a new era of corporate culture and management.

This eye-opening treatise on how to be happy at work has the added bonus of an hour-long conversation between Tony Hsieh and Warren Bennis, who has been universally considered one of the most significant leadership gurus for the past 40 years. Much of what Hsieh says is a more concise version of what he says in the book, though insights from the aging but still hilariously astute Bennis do offer something extra exciting. They discuss happiness in a way that is useful to all people, not just corporations. Megan Volpert

All stars
Most relevant  

What did you like best about this story?

It was equally thought provoking and informative.

What does Tony Hsieh bring to the story that you wouldn’t experience if you had only read the book?

I really enjoyed the authenticity of this story.

Any additional comments?

Well worth reading and in my case a must read that I would highly recommend.

Inspiring and Uplifting

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I only just recently heard of zappos for the first time when a friend recommended this book. It was a fantastic story. The life lessons and business lessons are very powerful and inspiring.
Thank you Tony

Fantastic story

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Would you listen to Delivering Happiness again? Why?

Absolutely. Very good examples of what is important in building a company culture and how to develop an organisation from a unique perspective.

What does Tony Hsieh bring to the story that you wouldn’t experience if you had only read the book?

You get Tony;'s relaxed approach to life. It comes across as an interesting ride, where success was a by-product.

Enjoyable easy listen

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i really liked this book, it gives a down to earth example of how people can work together and shape an organisation.

REAL, well narrated, human

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This book and Tony inspired me to think about the culture of the business I want to build and how it can make a massive difference. Loved it and highly recommended for any business owner / entreprenuer who wants to achieve greatness and have a following to support them.

This drives me to run my business in a similar way

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I listened to it when driving and I didn't want to get out of the car. It is great to learn that work colleagues can truly be family. I wish one day I can grow the same team culture and deliver happiness to all people around.

You will love the book if you have a team

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Love it. little slow to build it up in the beginning but worth waiting for

The fondation for strong community's

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Tony does a great job sharing how grass root ideas develop-for better or worse! :-)

Great Listen! insightful!

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True authenticity from Tony throughout made all the more real from his personal narration. Interesting story and engaging

Interesting and compelling.

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Fantastic book with great insights that are appropriate to any size of business. Tony is inspirational and very easy to listen to. A great story as well as a great business book.

5 stars is not enough!

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