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Whether you’re negotiating a contract with a supplier on the other side of the world, managing an increasingly diverse workforce, or expanding your business across borders, developing and applying cultural intelligence, or CQ, this classic resource provides you with the adaptability you need to motivate, negotiate, and accomplish results with anyone, anywhere. David Livermore, founder of the Cultural Intelligence Center and professor at Boston University, has detailed the four CQ skills that are proven to maximize your leadership success in today’s diverse global business environment.

Make Work Fair has descriptive copy which is not yet available from the Publisher.

With the rapid development of artificial intelligence and labor-saving technologies like self-checkouts and automated factories, the future of work has never been more uncertain, and even jobs requiring high levels of human interaction are no longer safe. The Last Human Job explores the human connections that underlie our work, arguing that what people do for each other in these settings is valuable and worth preserving.

In a world that’s become more interconnected yet polarized, inclusion has been overly politicized and narrowly defined to issues of gender and race. As a result, we need a new approach to inclusive leadership that goes beyond DEI, harnessing its power for innovation and growth. In Lead Bigger, Anne Chow reframes inclusion as the required leadership competency of expanding our perspectives for greater performance in our work, workforce, and workplace.

We often look to the Danish lifestyle as a utopia: they enjoy long summer holidays and the cosiest, hyggelig winters, but their happiness isn’t just limited to their free time. Almost two thirds report high job satisfaction, and 58% say they would continue working even if they won the lottery. But what exactly are the ingredients of happiness at work? And how can we live more like that? Meik Wiking is back with more of his wise yet simple snippets of inspiration from Danish culture.

To be successful at work you also need to be influential at work. And to be influential requires an understanding of how the rules of influence work. Influence at Work shows you what these rules are and how to effectively deploy them to command attention; connect with others; win over the sceptics; sway the undecided and motivate people to act.

When team leaders meet a challenge, they often spend more time dealing with their people than dealing with the challenge. They can’t get their team to row in the same direction—or row at all. In Good Team, Bad Team, a ground-breaking primer for leaders, Sarah Thurber and Blair Miller share their decades of experience building, facilitating, and leading thriving teams alongside pioneering research from the fields of cognitive diversity and creative problem-solving. Effective team leadership isn’t mind-reading—it’s good science.

With so many forces of change buffeting the business world today, a scary state of flux has replaced any sense of certainty, stability, and familiarity, delivering a wake-up call to make crucial changes happen, make them happen quickly, and make them stick. Traditional approaches to change management fall into one of two categories but neither offer a full picture to what really happens in an organization. Change expert Siobhan McHale offers a third option: organizations are complex ecosystems that require a Hive Mind or Group Intelligence (GQ) to bring about meaningful and lasting change.

The truth is customer experience is not what it used to be. New technologies, values, generational expectations, economic instability—and the rapid pace of change—all must be considered as you forge ahead. How do you put the customer first in the face of all these emerging trends? Using cutting-edge research and interviewing top leaders across industries, customer experience futurist Blake Morgan has pulled together eight new laws that the best companies follow in terms of building and maintaining a focus on the customer.

When Reah Bravo began working at the Charlie Rose show, the open secret of Rose’s conduct towards women didn’t deter her from pursuing a position she thought could launch her career in broadcast journalism. She considered herself more than capable of handling any unprofessional behavior that might come her way. But she soon learned a devastating truth: we don’t always react to abusive situations as we imagine we will.