Showing results by narrator "Natalie Gray" in All Categories

The Effortless Experience: Conquering the New Battleground for Customer Loyalty (2013) examines how businesses can retain old customers and gain new ones by decreasing the amount of effort consumers must expend to resolve problems. Authors Matthew Dixon, Nick Toman, and Rick DeLisi use data collected from thousands of customers to determine which practices drive customers away and which strategies cement their trust. (Disclaimer: This is NOT the original book. If you’re looking for the original book, it is available from Amazon and Audible.)

After lonely months spent writing her true crime novel, Michele Lopez Hanson reconnects with her community by offering pro-bono legal counsel. When an open-and-closed drug case takes an unexpected turn, she’s determined to shake off the dust and hit the books. But after a mysterious sickness sends her infant grandson to the hospital, she worries she may have bitten off more than she can chew. Searching for the source of his sickness, she discovers strange parallels between her legal case and the baby’s suspected poisoning.

When Michele Lopez Hanson quit her law practice to become an author, she was looking forward to spending more time at home with her triathlete husband and her teen kids. But when a tragic biking accident claims her husband’s life, she finds herself with nothing but free time and painful memories. Drowning in grief, she pledges to honor his memory by competing in the Ironman he’ll never finish. But as she follows along his old training routes, she discovers that if she pedals hard enough, she can sense him alongside her.

struggles with her newfound solitude. When her unmarried retired neighbor Gidget asks her to document her career in the art world, she’s eager for the company…and the advice on coping with an empty nest. But their trek down memory lane turns into a missing person search when Gidget dies and leaves behind a will that tasks Michele with finding her long-lost love child. When she learns the murderous truth behind Gidget’s death and she's named the prime suspect, Michele realizes any one of the grieving artists and collectors could be the love child's father or her neighbor's killer.