Showing results by narrator "Lisa Larsen" in All Categories

With emerging technology transforming customer expectations, it’s more important than ever to keep a laser focus on the experience companies provide their customers. In The Customer of the Future, customer experience futurist Blake Morgan outlines 10 easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective.

100% of marriages that end in divorce are cited for "irreconcilable differences." Things that brought couples together are now tearing them apart. Simple occasional frustrations have morphed into everyday fights causing complex fractures. Marriages are miserable, families are affected, and the equation for a marriage made one is elusive. In Two Equals One, Jimmy and Irene Rollins introduce you to a solution that is counter-cultural to a society that encourages you to give up, to not give your spouse any more chances, or use pain as permission to step out on your spouse.

For as long as anyone could remember, the Schallers and the Newmans had been enemies. When the skeletal remains of a victim of foul play are discovered at the Schaller estate, a decades-old feud between the rival winemaking families is reignited and dark secrets begin to see the light of day. Set against the lush backdrop of the rolling hills of California's Central Coast, the New York Times best-selling author Barbara Wood's 30th novel is a generation-spanning saga of love, treachery, and bitterly held grudges.

Not since the Great Jackalope Stampede of '58 has tumbleweed-choked Jackrabbit Junction, Arizona seen so much action. Claire Morgan is determined to unravel the mystery behind a stolen treasure before goons come gunning for it - and her family. But all the strangers roaming around town have her anxiety red-lining. Then her mother shows up....

Life in paradise isn't exactly what Kris thought it would be. Treated like a prisoner and forced to keep her romance with Nathan hidden, she struggles to adapt to island life with the Kala. Worse, her specialties are coming in faster than she can control, and she fears the Skotadi within her will soon win the battle for her soul. Her only hope is to embrace her Incantation lineage, master the skills she's supposed to have, and free herself of her destiny...if only she could figure out how to do it.

A steamy jungle, an ancient curse, a deadly secret - one big sweaty mess! Welcome to the jungle.... headstrong and determined archaeologist. A tall, dark, and unwelcome photojournalist. Both are trying to unearth secrets that have been long buried, but an ancient Maya curse threatens to destroy them...unless they can learn to trust each other enough to make it out of the jungle alive.

Emily Monroe conceals her psychic gift from the world, but her abilities are much too strong to keep hidden from an equally gifted killer. A savvy private investigator, she discreetly uses her psychic prowess to solve cases. When the police ask her to assist on a new case, she learns the killer they seek is not only psychic but is targeting her.

Are you eager to walk in the calling and purpose God has for your life but are feeling uncertain? Maybe you're not sure if you're educated enough, or if it's the right time, or if you even have the authority to take a step forward. Perhaps you're at a standstill and are holding out for ideal conditions, or even an invitation, before you act. In Ready As You Are, Brittany Maher and Cassandra Speer say it's time to stop waiting to live on mission. God wants to use you now, right where you are, with the tools you already have.

When we’re in the Certainty Trap, we tend to view people who disagree with us as hateful, ignorant, or just plain stupid. When it comes to heated social and political issues in particular, many of us know this feeling well—a consuming state of righteous indignation and moral outrage. By committing to challenging and clarifying our thinking—by avoiding the trap certainty sets for us—we can increase social trust, reduce political polarization, and better address the world’s pressing challenges.

JULIA, DAVID, AND ERIKA grew up together spending summers at their idyllic Vermont lake homes for as long as they can remember. Now adults—with their own sullen teens, endless mortgages, and low-voltage sex lives—the three friends have amassed secrets over the years. This summer, David is eager to show off his newly renovated home—which now blocks his friends’ cherished lake views—and his much-younger girlfriend. He also, unwittingly, brings a nanny with a hidden agenda. What could possibly go wrong?

"I don't care for vocational books written in the United States; they're too American." When Susan Maros heard this comment from a Malaysian colleague, she was initially taken aback. Isn't the concept of calling universal? Why wouldn't resources with a biblical perspective on vocation apply to everyone? The reality is that each of us encounters our questions of calling from within a particular context.

In business, if people merely like you, you’re in trouble. They need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline teams is the key to building raving fans. To thrive in today’s economy, it’s not enough for customers to merely like you. They have to love you. Win their hearts and they will not only purchase more - they’ll talk you up to everyone they know. But what turns casual customers into passionate promoters? Leading Loyalty reveals the principles and practices of everyday service heroes....

One gun + two turkeys + three Morgan sisters = One helluva Jeep ride! It's Thanksgiving Day in Jackrabbit Junction and the feathers are flying before the food even hits the table. What starts out as a quick trip to pick up a turkey turns into another messy Morgan sisters mystery filled with hijinks and adventure. Never has Thanksgiving been so wild!

A dust devil of mystery and mayhem pulls Claire into a storm full of rowdy sisters, ominous threats, relationship snafus, and a dangerous mine that could be a treasure trove of trouble. It's only a matter of time before this rumble turns into an all-out calamity!

The story that inspired the Hallmark Original movie! He’s a royal prince. She’s an ordinary girl. But this holiday could change everything.

Being an inclusive manager boils down to finding ways to balance power and love day-to-day. When do we prioritize the needs of an individual employee over that of the whole team? When do we hold firm that what the team needs is more important than what the individual wants? How do we ensure that we uphold one person’s boundaries without compromising another’s? How do we live up to the promises we make to ourselves and to each other, all while driving results and hitting our earnings targets?

It's tempting to respond to the slights and indignities of life with bitterness, resentment, frustration, or sadness. But what if there's a better way? Enter The Peace Project and its potent mixture of practicing thankfulness, kindness, and mercy. With short, digestible chapters and plenty of practical application, The Peace Project demonstrates that lasting inner peace comes from outward practices - seeing others, as well as ourselves, not as obstacles to overcome or objects against which to compete or compare but as people of great worth.

Offering almost 100 new selections on a variety of themes such as the feasts and seasons of the liturgical year, compassion, ministry, difficult times, and important events for personal or group prayer, Prayer Seeds is a collection of never-before-published prayers written since the publication of her first collection. The prayers are organized thematically. Rupp's warmth and closeness to God along with her sensitivity to the joy and sadness of life make her an ideal prayer companion. Her prayers are like seed planted in your soul.

Recipe for drunken laughter: take two best friends since childhood; add four shots of tequila each; sprinkle in a handful of secrets; shake.

Three women, united by love and kinship, struggle to conform to the social norms of the times in which they live. In 1931 Katherine Henderson leaves behind her small town in Kansas and the marriage proposal of a local boy to live on her own and work at the Sears & Roebuck glove counter in Chicago. There she meets Annie - a bold, outspoken feminist who challenges Katherine's idea of who she thinks she is and what she thinks she wants in life.