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An official ITIL® Licensed product, ITIL® Foundation Essentials is a distillation of critical information - no waffle or padding; just exactly what you need to understand how to pass the ITIL Foundation exam. Created for self-study candidates, ITIL community training delegates, itSMF/BCS members, and V2 Foundation Certificate holders who have yet to take an upgraded exam, this pocket guide is fully aligned with the ITIL 2011 core volumes.

When crusading journalist Lydia Wright is sent a video of an apparent murder on a London train, she thinks she’s found the story to revive her career. But she can’t find a victim, much less the killers, and the only witness has disappeared. Wary she’s fallen for fake news, she begins to doubt her instincts - until a sinister call suggests that she’s not the only one interested in the crime. Michael Stringer deals in information - and doesn’t care which side of the law he finds himself on.

Stella Hutton has everything under control. Her high-flying career as a lawyer relies on her keeping a calm, rational head on her shoulders. She hasn’t got time for love, or space for a man in her glamorous new apartment, a converted warehouse overlooking the rugged cliffs of Micklewick Bay. But when a handsome stranger walks into the Jolly Sailors pub, with a sparkle in his blue eyes and a head of dark curls, everything changes.

Welcome to the Lakeside Cottage...a place for families, friends and loved one to share the perfect seasonal escape.

Playboy prince Angelino Diamandis has learned the hard way to hide his true emotions. Especially his inability to forget innocent Gaby and the passion they almost shared! Until a surprise meeting causes their still-simmering chemistry to instantly and inescapably explode....

When a tiny baby is left on his doorstep, billionaire Tor Sarantos can’t believe his eyes. He’s even more stumped when a beautiful woman arrives in a panic, declaring it’s their son!

Sevastiano Cantarelli can barely believe Amy Taylor is real. After the lifetime of betrayal he’s experienced, her surprising sweetness is the ultimate threat to his cynical worldview! Unwrapping her innocence was a gift he couldn’t forget...but one he knows it wouldn’t be fair to repeat.

Driven billionaire Ruy Valiente knows exactly what he needs to avoid scrutiny at a family wedding - a fake fiancée! When he rescues innocent Suzy Madderton from the clutches of a disastrous marriage, it’s obvious she’s perfect.... Accepting Ruy’s proposal creates a major problem for Suzy: their raging chemistry! The reclusive artist is all icy control to her impulsive emotion. He’s also the first man she’s ever fully trusted. And as Suzy uncovers the pain Ruy hides so fiercely, returning his temporary ring feels like the biggest challenge of all....

A vivid waking dream of giant cypress trees dripping with Spanish moss haunts Anna St. Thais. The trees sit on a black lake that resembles a dark Louisiana bayou with an evocative aura. The dream includes the presence of a man who seems to know Anna all too well and a group of people with strange telepathic powers, sometimes called veiled eyes. An orphan from Texas, she is on her way east to help out a friend when she encounters two terrifying things.

When Maya and her classmates are asked to write a creepy story with a winter theme, they come up with some brilliant ideas. Rising floodwaters uncover long-buried bodies and ghostly children take to the ice on a frozen canal. But as each of the stories is read out in class, Maya grows more and more uncomfortable. She features in each of her friends’ creepy tales and they start to feel a little too real. Finally, when a mysterious new girl stands up to read the last story of the day, the light outside dims and it starts to snow.

Heather accepted the fate of her terminal diagnosis long ago, but now the time is nearing, she arranges a huge farewell party for her nearest and dearest. She wants to say goodbye to everyone personally, but there’s another reason she wants the people in her life to gather. She knows who killed young Simon Eyre all those years ago, and she needs to tell. The boy deserves justice.

As summer comes to the tranquil shores of Micklewick Bay, Maggie Marsay is on cloud nine. She can barely keep up with orders for her handmade teddy bears, turning her crafting hobby into a thriving business. And after trying for a baby for some time, she has joyful news to share with her devoted husband Bear who she lives with in an idyllic clifftop cottage alongside their cheeky Labrador.

This book tells the story of women's football in England since its 19th-century inception through pen portraits of its trailblazers. The game might have once been banned because of its popularity–find out about the subversive women who kept organising their teams and matches despite the prohibition, who broke barriers and set records–the legends of the game who built the foundations of the stage upon which today's stars flourish.

Discovering she was pregnant with twins changed the course of Scarlett Pearson's life. Knowing love wasn't on his agenda, she fled her fling with guarded billionaire Aristide Angelico—her babies deserved more.

Fire destroyed her present. Secrets destroyed her past. Look in the mirror and ask yourself a question. Who are you? Do you know the answer? At the age of forty-six, Anita Hall knows exactly who she is. She has lived with partner Ed for fifteen years and is proud of the life they've built. They go out into the world separately: Ed with one eye on the future in the world of finance; Anita with one foot in the past, a curator at Hampton Court Palace. This is the life she has chosen - a dream job, equal partnership, living in a quirky old house she adores. She is happy.

In the waning years of the Roman Republic, a talented engineer is tapped to bring water to one of the city’s most notorious slums. Nonius believes he is doing good for his city, but he isn’t counting on the many obstacles that prevent anything from getting done in those turbulent times. His troubles multiply when he falls in love with beautiful, haunted Amaris, concubine of a senator who is determined to stop Nonius’ aqueduct from going through.

A brutal series of murders of London’s most vulnerable women casts the city into a frenzy of fear and suspicion, pushing it to a state of panic not seen in centuries. Jack the Ripper has arrived. When Scotland Yard begins to find traces of Jack’s handiwork in a string of seemingly unrelated killings, will the world’s most notorious serial killer be caught at last?

September 1939. As Britain is gripped by the fear and uncertainty of war, Tom Armitage stands to gain the one thing that he never thought possible - his freedom. Rosie Elliot sees her future crumbling to dust as Will Aarons leaves Whitby with Jimmy Chappell to fight in the war. As she begins work at The Turnstone Convalescent Home, Rosie finds something she thought she had lost. Friendship.

As innocent Tansy prepares to meet Jude Alexandris at the altar, she knows their vows are purely for convenience - the billionaire must wed immediately to protect his mother's home. However, there's something Tansy hasn't shared: This marriage is her only hope of getting custody of her little half-sister!

If you’re a coach, consultant, or speaker who makes a living from your expertise, this is for you. It’s the guide you need to help you plan, write, and promote the book that elevates your authority, increases your visibility, and gets more clients saying "Yes". Because creating such a book is a challenge. Where do you start? How do you keep going until the end? And what do you do when you’ve finished? Don’t let your book stay in your head - allow it to come to life and make a positive difference to both you and your readers by following the guidance you’ll find in here.