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In this interconnected world dominated by social media, consumers’ voices are broadcast louder and wider than ever before. Companies are faced with the choice to either listen to their customers and thrive…or eventually die. No matter what industry you’re in, you need to deliver an exceptional experience to customers that will make them want to shout your name from the rooftops! In Listen Or Die, customer experience expert Sean McDade presents 40 quick, easy-to-use best practices for creating an exemplary Voice of Customer (VoC) program.

When Hadassah Morfawitz flees Nazi Germany with her siblings and arrives in New York, she is determined to turn the city into her own Mount Olympus—at any cost. In choosing orphaned concentration camp survivor Zev Kretinberg as her husband and accomplice—ensuring his loyalty with the promise of riches and the burial of a dark past—she begins a ruthless journey toward the upper echelons of Park Avenue synagogue society.

Pharma Customer Experience reveals twenty secrets that pharmaceutical and biotechnology companies are using today to connect emotionally with their customers—both patients and healthcare professionals.

As one of the most profound and insightful scholars of the Middle East, Fouad Ajami’s sensibility was powerfully shaped by his childhood and youth in Lebanon in the ’50s and ’60s. The time was a transitional one - not only for the Middle East but for America and the world. Lebanon in this era was just coming into its own as a cosmopolitan destination of the international jet set as well as earnest American educators seeking to modernize Arab society.

The first book in an epic, heart-pounding fantasy duology about two royal heirs, who are engaged and yet their loyalties are torn as a ruthless enemy threatens their world, perfect for fans of The Tiger at Midnight, We Hunt the Flame, and An Ember in the Ashes. Adraa and Jatin are heirs to the...

When Hitler’s reign of terror begins, David Gabinsky loses everything he holds dear. Driven by vengeance, young David leads a courageous group of Jewish resistance fighters against the Nazi regime. When Germany is defeated, he journeys to Jerusalem. What he finds is a new love - Shoshana, a beautiful but broken Holocaust survivor - and a new war with an unexpected enemy. The British command has its orders: keep the Jews out of Israel. As David single-handedly wreaks havoc on the British, even Shoshana’s love can’t stop him from risking everything - including his life.

A timely novel about the radicalization of a Muslim teen in California - about where identity truly lies, and how we find it. Laguna Beach, California, 2010. Reza Courdee, a 14-year-old straight-A student and chemistry whiz, takes his first hit of pot. In as long as it takes to inhale and exhale, he is transformed from the high-achieving son of Iranian immigrants into a happy-go-lucky stoner.

Pamela L. Laskin s beautiful and lyrical novel in verse delivers a fresh and captivating retelling of Shakespeare s Romeo and Juliet that transports the star-crossed lovers to the modern-day Israel-Palestine conflict. Ronit, an Israeli girl, lives on one side of the fence. Jamil, a Palestinian...

Raisa "Rae" Jordan, an agent for the United States Diplomatic Security Service, isn't in Israel for more than a day before her predecessor is gunned down in a Tel Aviv square by a sniper. Assigned to investigate the assassination of one of her own, she must also protect Judge Ben Taylor and his teenage daughter. They may be the sniper's next target and are most certainly being threatened by a desperate cadre of terrorists with their sights set on the secretary of state's upcoming visit.

An eye-opening, heart-rending tale of love, honor and betrayal from NBC foreign news correspodent Atia Abawi Fatima is a Hazara girl, raised to be obedient and dutiful. Samiullah is a Pashtun boy raised to defend the traditions of his tribe. They were not meant to fall in love. But they do. And...

An epic journey through Africa by a man who fell in love with a magical and disappearing world and then transformed himself into a warrior on the front lines to protect it. Staging heart-pounding, espionage-style raids, Ofir Drori and his organization, The Last Great Ape (LAGA), have put countless poachers and traffickers of endangered species behind bars, and they have fought back against a Kafkaesque culture of corruption. Before Ofir arrived in Cameroon, no one had ever even tried.

Throughout human history, there have always been sorcerers, once idolized and now exploited for their powers. In Israel, the Sons of Simeon, a group of religious extremists, persecute sorcerers while the government turns a blind eye. After a march for equal rights ends in brutal murder, Reed - an empath, a moodifier, and a reluctant waiter - becomes the next target. While his sorcerous and normie friends seek out his future killers, Reed complicates everything by falling hopelessly in love. As the battle for survival grows ever more personal, can Reed protect himself and his friends?

When you’re acquired by private equity, the first 100 days are critical. You need to grow revenue faster, be more profitable, and integrate additional companies, all while getting buy-in from investors. In this environment, ramping up your sales pipeline is a major component of meeting board expectations. In Post-Acquisition Marketing, Shiv Narayanan reveals how PE-backed companies can leverage marketing to scale faster and deliver on the investment thesis.

Tariq Khan is a Pakistani born and raised in Norway. An outsider in his own country - adrift between two worlds divided by class, race, and culture - he’s always been searching for home. Alongside a flock of other streetwise young men, each looking for direction and each easily susceptible, Tariq finds his cause in the Muslim revival. Idealistic, driven by faith, and empowered with purpose, he’s drawn to radical Islam - his last resort for achieving a sense of belonging. It’s only when he enlists in the war against Assad that Tariq’s eyes are truly opened.

In a memorable scene from Steven Spielberg’s film Schindler’s List, viewers the world over witnessed the clandestine marriage of two Jews in the Płaszów concentration camp: Joseph and Rebecca Bau. At once a tale of horror and beauty, Bau: Artist at War is one man’s memoir of a miracle: the bloom of love in the depths of a Nazi concentration camp. In his painstaking prose, Joseph Bau also shares his experience of other wartime traumas—the bombing of Kraków, the brutality of the ghetto, the harsh last days at Oskar Schindler’s factory—with surprising wit and irony.