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For hardworking and dedicated professional service providers, Make Them Smile offers a way out of the grind of living hour to billable hour, providing a road map for how to build a scalable, standardized brand that provides a consistent, repeatable, and high-quality customer experience.

In Leading Winning Teams, veteran Major League Baseball coach and internationally recognized speaker Trent Clark delivers an inspirational and exciting new discussion of how to build and lead a winning organization. You'll dive deep into insightful lessons on leadership, teamwork, motivation, strategy, and more as you explore how to overcome the challenges and adversity that lie on the road to ultimate victory and success.

London im Jahr 1866. Scotland Yard steht am Abgrund. Der Reihe nach begehen gestandene Beamte des Metropolitan Police Services kuriose Verbrechen, die unweigerlich zu ihrer Festnahme führen. Inspector Rodes und sein neuer Partner Sergeant Wimpelbee versuchen alles, um die Ehre Scotland Yards und des amtierenden Commissioners Sir Richard Willsher zu retten. Doch als sie beginnen, gegen ihre eigenen Kollegen zu ermitteln, erkennen sie schon bald, wer in Wahrheit die Fäden aus dem Hintergrund zieht.

Amid growing international concerns about income inequality, labor abuses, racial injustice, and disinformation online, Conscience Incorporated examines the gaps in current corporate social responsibility measures and what more needs be done to address these challenges. The rise of new technologies such as smartphones and social media have made it easier than ever to document and spread awareness of corporate actions. Despite these developments, large corporations often fail to meaningfully address the human rights abuses linked to their business models and practices.

When a history professor is fatally shot at the base of Yellowstone Canyon, seasonal park ranger and former homicide detective Clarence Johnson finds himself roped into the murder investigation. Alongside Special Agent Alison Nance, he quickly realizes they are uncovering more than just a killer. As Johnson and Nance hunt for the killer, clues gleaned from the professor's research hint at a historic conspiracy involving an ancient relic believed to have been secreted away by royalists during the French Revolution.

It's hard to imagine our world without its stars and celebrity geniuses—they become a part of our culture and history, seeming permanent and preordained. But as Cass Sunstein shows in this startling book, that is far from the case. Focusing on both famous and forgotten (or simply overlooked) artists and luminaries in music, literature, business, science, politics, and other fields, he explores why some individuals become famous and others don't, and offers a new understanding of the role of greatness, luck, and contingency in the achievement of fame.

The first comprehensive history of modern American evangelicalism to appear in a generation, American Apocalypse shows how a group of radical Protestants, anticipating the end of the world, paradoxically transformed it.

Often overshadowed by San Francisco, its larger and more glamorous twin, Oakland has a fascinating history of its own. From serving as a major transportation hub to forging a dynamic manufacturing sector, by the mid-twentieth century Oakland had become the urban center of the East Bay. Hella Town focuses on how political deals, economic schemes, and technological innovations fueled this emergence but also seeded the city's postwar struggles.

Andrew Richard Barnes is known as the man who flew the very first shipment of cocaine for the Medellín Cartel into the United States. A young pilot with a family at home, and little money to spare, he was easily coerced by promises of wealth to make these dangerous excursions. After his first trip, he realized there was no going back and continued the dangerous flight for over a decade.

Angela is beautiful and charismatic on the outside. But on the inside, evil rages and she's determined to get anyone and anything she wants. And now with her biological clock ticking, she seduces her old friend Philip, and his partner Jonathan, into having a child with her through artificial insemination.

Data fabric, data lakehouse, and data mesh have recently appeared as viable alternatives to the modern data warehouse. These new architectures have solid benefits, but they're also surrounded by a lot of hyperbole and confusion. This practical book provides a guided tour of these architectures to help data professionals understand the pros and cons of each.

Der Mann vor dem Fernseher verzog seinen Mund zu einem grausamen Lächeln. Dann griff er nach einer Schale mit goldenen Nadeln, nahm eine heraus und stach sie tief in die Stirn einer vor ihm liegenden Puppe. Die zweite Nadel senkte er in die linke Brusthälfte der Figur, in die Herzgegend. "Durch die Nadel in deinem Herzen stelle ich die Verbindung mit dir her, Derrick Avondale", sprach der Mann in singendem Tonfall weiter. "Alles, was ich deinem Abbild zufüge, geschieht auch mit dir selbst".

One of the central dynamics shaping organizations today is a contradiction managers face between ensuring workforce discipline and harnessing worker creativity. In manufacturing, global best practice includes lean production with substantive worker empowerment; cross-training in enlarged tasks and inclusion in problem solving and decision making. Yet, many managers instead face these conflicting pressures by training workers in narrow tasks and using them exclusively for manual labor.

On a dark, rainy night in October 1900, George E. Bailey, caretaker of Breakheart Hill farm, disappeared. He no longer made his daily milk runs or stopped at the tavern for his favorite cherry rum. Some suspected foul play right away, as Bailey's "wife" had recently gone to Maine, leaving Bailey alone with his farmhand, John C. Best, who was known to be a drunk and a potentially violent man. Nine days later, when Bailey's dismembered body was fished out of a local pond, all eyes quickly focused on Best. Douglas L. Heath and Alison C. Simcox uncover the facts of this shocking tale.

Mr. Dunford ist hätte allen Grund gehabt, sich des Lebens zu erfreuen. Er hatte eine gute Stellung in einem bekannten Industrieunternehmen und eine junge, hübsche Frau, die ihn über alles liebte. Doch Mr. Dunford war wettsüchtig und setzte regelmäßig hohe Summen auf Pferde. Als man ihn schließlich tot in seinem Stuhl fand, lag vor ihm auf dem Schreibtisch ein blauer Umschlag mit einem ebensolchen Brief. Es war das Forderungsschreiben eines ortsbekannten Geldverleihers.

Follow along with researcher/author Paul Blake Smith as he pieces together an explosive puzzle, which reveals that President Eisenhower met with friendly aliens, and that other American presidents likely renewed Ike's secret agreement with the visitors, who remain aloof to this day, to avoid triggering social chaos.

Jason Verne is an all-American hero. As the first man to set first on Mars after his lone journey into space, he quickly became a familiar figure in every living room. His goodwill and human courage won over the hearts of many, including the daughter of world-famous television evangelist Timothy Grayson. Millions of viewers tuned in to see the Hero of Mars marry the prominent reverend’s lovely daughter. His meteoric rise didn’t end there.

In 1974, Pan American Flight 806 was hoping to land safely in Pago Pago, Samoa, but instead plummeted at 140 miles per hour into the jungle floor. The 101 passengers and crew members all survived this devastating crash. Unfortunately, only four of them escaped the wreckage before the ensuing fire that followed and lived to tell their story. After the disaster, Pan American was found guilty of "willful misconduct" after the longest and most expensive trial in aviation history.

Dominic Drive is the coming-of-age story of Charlie Williams, a young man who has a difficult childhood but who remains optimistic and hopeful, told through the eyes of another young man who becomes as close as a brother to him. Set in the late 1950s and early 1960s, it captures life in a post-WWII community.

Captain Alfred Lowenstein was known as many things during his glamorous and gaudy life. Companion of the Bath, friend of kings, an aviator and sportsman, a maker and loser of fortunes, and most favorably, a multi-millionaire. That is, until his mysterious death. The Man Who Fell from the Sky contains excitement and mystery as Norris researches the business tycoon's life, death, and aftermath of his demise and comes to a conclusion of how Alfred Lowenstein vanished into thin air.