Showing results by narrator "Anna Crowe" in All Categories

The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback—not to mention your best bargain in market research. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints that are well received create customer loyalty.

If food excites you as much as it does me, you just might be a foodie. And in today's food-centered world, there is serious money to be made with your passion. Food consumption has really changed in the past decade, and now more than ever, people want to know what's in their food, where it came from and who made it. That's bad news for businesses that mass produce food, but great news for those in the cottage food industry.

As a leader, you have work that is complex, full of ups and downs. Your ability to be resilient - to pick yourself up after setbacks and keep on going no matter the challenges - is critical not only to successful leadership but also to fostering teams, generating collaboration, and igniting your organization. In this breakthrough book, veteran consultants Joan McArthur-Blair and Jeanie Cockell show that Appreciative Inquiry can be an invaluable tool to build that resilience.

In this eye-opening and compelling work, psychologist Melanie Joy reveals the common denominator driving all forms of injustice. The mentality that drives us to oppress and abuse humans is the same mentality that drives us to oppress and abuse nonhumans and the environment, as well as those in our own groups working for justice.

After recovering from amnesia five years ago, Jessica Mack never told anyone she had started hearing voices from the spirit world. Now, forced to use her “gift” to help find missing four-year-old Ethan Starkey, she can no longer ignore the voices. Time is running out for little Ethan as Jessica, and Sage Boles, a man with a mysterious past, are guided by the voices to a séance, where they hope to get clues to the child’s whereabouts.

Nearly everyone who cares about dogs or cats knows that they have a sense of self that renders them unique. Yet traditional science and philosophy declare such feelings irrational and anthropomorphic. Animals, they say, have only the crudest form of thought and no sense of self at all. Leslie Irvine's If You Tame Me challenges these entrenched views by demonstrating that our experience of animals and their behavior tell a different story.

Upon the death of her husband of 23 years, American-born Lori found herself living alone on the edge of a volcanic crater lake in El Salvador in contact with the spirits of hundreds of Mayans trapped beneath the waters waiting to be set free by her. In the throes of a full-blown mental crisis, she went from hospital ER to locked ward, to a daring adventure in the jungles of Colombia, where a team of local brujos helped her complete her transition into the role she currently plays as a healer and spiritual counselor.

Niccolò Machiavelli famously wrote, "There is nothing more difficult to take in hand, more perilous to conduct, or more uncertain in its success than to take the lead in the introduction of a new order of things." That's what this book is about - innovation far more audacious than a new way to find a restaurant or a smart phone you can wear on your wrist. Harvard professor Amy Edmondson and journalist Susan Salter Reynolds explore how to bring into being systems that transform human experience and make the world more livable and sustainable.

Professional women are subject to blind spots—obstacles that can minimize career potential, impact, or advancement. Some women end up drifting instead of driving through their careers, and leaving their “reputationality” (that special something we are known for) to chance. Brenda Wensil and Kathryn Heath have spent decades coaching more than 800 women and working with women across industries and age groups. In this book, they outline six challenges women commonly face on their professional journeys and map a way to accelerate through them for higher-impact careers.

Filled with thought-provoking examples from leading companies, The Power of Visual Storytelling explains how to grow your business and strengthen your brand by leveraging photos, videos, infographics, presentations, and other rich media. The book delivers a powerful road map for getting started, while inspiring new levels of creativity within organizations of all types and sizes.

The widow of a rich older man, Paige Sorensen is younger than - and hated by - her stepchildren. And they’re dead set on proving that Paige forged their father’s signature on his will, which left his entire estate, including the Sorensen Academy, to her. Intrigued by this real-life soap opera, Claudia soon breaks one of the cardinal rules of business: Never get personally involved. But Claudia has grown attached to a troubled Sorensen student, and when disaster strikes, she’ll realize that reading between the lines can mean the difference between life and death.

The digital age will raise the question of how we humans will stay relevant in the workplace. To stay relevant, we have to be able to excel cognitively, behaviorally, and emotionally in ways that technology can’t. Professor Ed Hess believes that requires us to become hyper-learners: continuously learning, unlearning, and relearning at the speed of change.

Now that Kristian is gone, all Kaarina wants to do is to ride her horse. Live alone in the old barn. Leave the human race and its problems far behind. But it’s not that simple…not when the bots from City of Finland are hunting down and killing the animals one by one. Not when Sanna is asking for her help. And not when Margaret keeps tapping her, telling her she can save the animals, that she can save the whole world. All she has to do is push the button.

The clock is ticking as a forensic handwriting expert and a LAPD detective race to uncover the truth behind a mysterious suicide note. With powerful enemies and a brutal attempt on her life, Claudia Rose must confront a desperate enemy in order to survive. As motives for murder pile up, can Claudia and Joel Jovanic, find the killer before it’s too late?

With an exclusive toolkit of forms and worksheets, this essential guide offers an entire roadmap to the business selling process, so you can plan your exit and sell when ready. Learn the entire process, from methods of business valuation and choosing the best exit option, to attracting buyer, protecting confidentiality, and finally negotiating a successful sale.

In the dead of winter, handwriting expert Claudia Rose journeys to Maine to retrieve a manuscript about convicted female serial killer, Roxanne Becker. The manuscript, written by Professor Madeleine Maynard, who was, herself, brutally murdered, exposes a shocking secret: explosive research about a group of mentally unstable grad students selected for a special project and dubbed “Maynard’s Maniacs”. Was Madeleine conducting research that was at best, unprofessional - and at worst, downright harmful and potentially dangerous? Could that unorthodox research have turned deadly?

All the women are gone. In their place, men have built the Prototypes. Every woman on earth is dead, taken by a mysterious disease. Prototype Y is a cutting-edge replacement designed and built to serve the needs of men. Her state-of-the-art pheromone communication system can make men feel things they’ve almost forgotten – while also making Y’s creator a huge sum of money. Y may not be a woman, but she is much more than her creator or his customers would ever believe. She doesn’t want to take orders from men anymore. She just wants to drive.

Clues will take you on the ultimate treasure hunt. The hunt to find the reason you were born, the reason you want to get up every day, and to find your purpose. Your enthusiasm, thoughts, level of self-confidence, attitude, determination, gratitude, faith, and ability to relinquish control of the outcome will become your treasure hunting tools.

The house at Herron Pond is no stranger to tragedy. Accidental death. A devastating fire. Suicide. Are the reports of supernatural activity the persistent gossip of visitors and staff? Or are the chilling tales true?

Why are wages stagnant and wealth inequality increasing? One factor has inexplicably been left out: who owns the companies that drive the economy. Ownership gives people a claim to the fruits of free enterprise. Employee ownership gives workers—the people who have a stake in the company—a fair chance to benefit from their labors. In three simple parts, Corey Rosen and John Case create a powerful argument for why employee ownership is the answer to capitalism’s crisis and how to implement it.