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From the best-selling authors who taught the world how to have Crucial Conversations comes the new edition of Influencer, a thought-provoking book that combines the remarkable insights of behavioral scientists and business leaders with the astonishing stories of high-powered influencers from all walks of life. You'll be taught each and every step of the influence process - including robust strategies for making change inevitable in your personal life, your business, and your world.

It takes a special kind of magic for a challenger brand to achieve seemingly impossible customer-centric results. It’s that magic that makes Australian telecommunications company Macquarie Technology world leaders in award-winning customer experience. Joseph A. Michelli—the bestselling author of books about brands renowned for their stellar service and outstanding growth, such as The Ritz-Carlton, Mercedes-Benz, and Starbucks—was so impressed by Macquarie’s ability to deliver transformative customer experiences that he felt compelled to share this book.

An arranged marriage isn’t the worst fate for a princess like me. Especially because I’ve been in love with my intended groom since we were children. But when my prince shows up with an American girlfriend instead of an engagement ring, all arrangements are off. The clock is nearing midnight; I won’t turn into a pumpkin, but if I’m not wed by summer’s end, I’ll forfeit my kingdom. Just your typical royal dilemma. Out of sheer desperation, I make a deal with a devilish duke. Rafe de Silva is the prince’s rival and has a plan so ridiculous it just might work.

She’s in the wrong place at the right time...Gunshots echo, reverberating through me, allowing me to feel something...anything other than the pain that consumes me. That should be a warning to stay away, but for some reason, she comes closer. Intruding on my silence. Sharing my darkness. Close enough for me to see the look in her eyes. It’s not fear, but desire that darkens her eyes in the moonlight. She should run. Run far away from me, but she never does. She comes close enough to touch, tempting the devil inside that wants to cause devastation for the loss I’ve suffered.

USA Today and Wall Street Journal best-selling author Tracy Lorraine brings you a new dark mafia, high school bully romance story set in the Knight's Ridge Empire world.

I was playing with fire. I knew that. I’m the one who lit the match. But the possibility of getting burned still wasn’t enough to stop me.

Off the coast of southern Florida, a deadly war is being waged that threatens our national security. Thousands of kilos of illicit drugs are dumped on our shores annually. But "business as usual" takes a different turn when Sandra Geffar, head of the U.S. Customs Department, and Ian Hardcastle, Commander of the Coast Guard, put their departmental and personal squabbles behind them and team up. In a daring plan to put an end to airborne smuggling, their operation— dubbed "Hammerheads"— proposes nothing less than to fight the Colombian cartel with the latest hi-tech weaponry available.

Whoever said to keep your friends close and your enemies closer…was right. Being around her is the worst kind of torture. Emmie is an obligation I can’t avoid…an oath I can’t break. And, having her in my life is the last thing I want or need. But, thanks to my father, I have no choice. This family - this life, is my future, and I’m sure as hell not going to let some spitfire from the wrong side of town get under my skin and in my way.

The war between the Republic of Cascadia and the rogue nation Western Canada is raging. With support from President Cruz in the United States, Gordon Van Zandt has assembled a formidable army to march north and engage the forces of Western Canada, who have occupied much of the panhandle of Idaho. Gordon must defeat Jacques and his army swiftly, but to do so requires a final decisive battle.

At a US research facility funded by the military and clandestine agencies, a super-virus has been created as a first-strike military weapon. During its conception, the anti-virus has furthered the possibilities of medical research by decades. Such is its potential, treachery has struck from within. If the virus is released, then the anti-virus will be worth billions to the pharmaceutical industry. Isobel Bartlett worked on the project and knows its potential.

The second novel in Joseph M. Marshall III's acclaimed Lakota Western series begins in 1875, as Sitting Bull gathers thousands of Lakota to face the growing problem of white incursion. What follows is a sweeping tale of the Battle of the Little Bighorn, including the days and weeks leading up to the conflict and the remarkable defeat of General George Armstrong Custer and the Seventh Cavalry.

Angel rescued his boyfriend, Kurt, from a hellish existence, but at the cost of exiling himself from his hometown of Blackford, Indiana. Fifteen years old and on the run, Angel must make his way until he can someday be reunited with Kurt. Along the way, he faces loneliness, hardships, and a brutal blizzard but makes new friends and finds acceptance he didn't expect. Kurt's life is back to normal, but the love of his life is gone. Kurt is determined not to let Angel's sacrifice be in vain, but how can he wait three long years for the return of his boyfriend?

Interior decorator Suzanne Barron's new tenant is the most dangerously sexy man she's ever met. Navy Commander John Huntington, a former SEAL (aka 'Midnight Man') works best under cover of darkness. Within hours of meeting him, Suzanne has wild, no-holds barred sex with John, then panics at the depth of her passionate response to such a powerful and dangerous warrior. Suzanne doesn't do sex like that. John is definitely someone she needs to avoid for her own peace of mind. But when killers come for her, Suzanne knows she can turn to only one man.

The importance of diversity, equity, and inclusion in the workplace cannot be understated. But when half-baked and underdeveloped strategies are implemented, they often do more harm than good, leading the very constituents they aim to support to dismiss DEI entirely.

The night we met, she was just another one-night stand. We were never meant to see each other again, and my best friend certainly wasn’t supposed to go and fall in love with her best friend. Collateral damage...she’s already broken my biggest rule when we hooked up for a second, third, fourth, and maybe a few more times. She’s everywhere I turn. I can’t escape her or the things she makes me feel. Thanks to my best friend wanting to do anything to make his girl happy, she’s the newest teacher at Knight’s Ridge College.

Neal managed to survive the initial weeks after an EMP decimated the grid and all critical infrastructures. Using his cunning, skills, and mindset, he navigated the harsh new landscape. Life became harder when the weeks turned to months but still he survived. As he settled into his new normal, complacency set in with it. At first everything was fine, but then the deadly realities came to his doorstep. When tragedy struck all he wanted to do was give up, but a promise he had made kept him going, barely.

The Didache (translated literally as ‘Teaching’) is an extensive and detailed Christian text dated by experts to around the first century, making it the oldest intact catechism. The Didache has been a source of great interest to devout Christians, theology students, and historians alike since its discovery and contains a great amount of information, rites, and references in connection to the Christian faith.

What is justice? Do our legal courts dispense it? Has our judicial process improved, for the victims, the accused and for society? What more must be done to ensure genuine justice is carried out in future? Following on the heels of her bestseller Unlawful Killings, Old Bailey judge Wendy Joseph KC places her listeners at the heart of the courtroom drama, and asks questions of the institutions tasked to deliver what is right and fair. Unpicking the fatal foibles of our legal system, Joseph asks British courts to face up to their failings, as she makes her own compelling case for change.

Thin from Within explores the emotional triggers and ingrained behaviors driving overindulgence. It offers you powerful cognitive tools that will retrain your brain along with simple self-coaching techniques proven to break self-sabotaging cravings, compulsions, and emotional eating. These strategies will turn healthy eating into an effortless process of ongoing weight mastery. Thin from Within will make it easier than you ever imagined for you to lose those extra pounds for good.

Most of us dread standing up in front of a crowd. In fact sociologists rank public speaking as our greatest fear. But there's good news. You can overcome this and other fears through the Vocal Awareness® System that Arthur Joseph has spent over four decades successfully developing. Now, in Voice of a Leader, Joseph offers proven methods to create a paradigm shift in the way you present yourself.