Showing results for "the centre" in Workplace & Organisational Behaviour

We find ourselves at an inflection point in the relationship between brands and their audiences, where customers and employees are demanding better and more valuable experiences. Companies must keep up with this demand in order to remain competitive. This includes competition for both customers as well as employees. More importantly, while many organizations have traditionally focused on external-facing initiatives first, it is the ones which start internally that have the greatest potential to provide long-term positive benefits.

In this guide, Chris Steele shows you exactly how to understand the issues, how to form and execute a transformation plan, and how to sustain your newly-found business agility. Chris is the head of technology at Saggezza, a global consulting firm; he works with technology and business executives around the world to create innovation road maps and to transform their businesses into true market leaders, provides thought leadership on emergent technology, and agility to enterprises around the world.

The Welcomer Edge provides practical recommendations and strategies so that any company - regardless of industry or size - can maximize the quality of its customer service and the quantity of its loyal customers. The principles outlined in The Welcomer Edge are universal for all sales and service environments. It describes four distinct categories of service professionals - the people that will make any customer service/sales function or department a success.