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Young Voices Shaping the Future of Customer Experience

Young Voices Shaping the Future of Customer Experience

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The next generation of leaders is shaping the future of customer experience.

In this episode of CX in the Wild, we meet Diogo Miranda, a young professional at Altice Portugal whose journey shows how curiosity, courage, and risk-taking fuel growth. From navigating university during the pandemic to stepping into a high-impact corporate role, Diogo proves that learning and practice must go hand in hand.

We discuss why risk-taking matters, how education and experience build confidence, and why giving back to the community strengthens leadership. His story highlights how the next wave of talent is redefining strategy, innovation, and the customer experience conversation worldwide.

Diogo Miranda on LinkedIn: linkedin.com/in/diogoguilhermemiranda

Learn more about Diogo's work at their website: https://altice.net/

Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi
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