In this episode, we sit down with Benyamin Holley, the founding sales development agent at Cyft.ai, ConnectWise’s innovative AI agent tailored for the IT Managed Service Provider (MSP) sector. Benyamin brings a wealth of experience from his unique journey through entrepreneurship, sales strategy, and now, AI technology integration.

What You’ll Discover in This Episode:

The Shift in Sales Dynamics: Understand why the traditional role of a Sales Development Representative (SDR) is becoming less effective and why people are now looking to connect directly with CEOs and founders.

AI’s Influence on Business Communication: Explore how AI agents like those at Cyft.ai are transforming business communication, enhancing operations, and redefining customer interactions.

Startup Insights: Gain raw, unfiltered lessons from Benyamin’s experiences in scaling a tech startup, offering a real-world perspective on the challenges and victories of entrepreneurship.

AI Integration in Business: Learn about the less-talked-about aspects of blending AI into established business models, offering a fresh look at innovation.

Episode Chapters:

00:00 Intro

01:52 Who is Benyamin Holley?

06:25 Tell me about Cyft.AI

10:50 The Hungry Musician and OG Instagram Ads ROI

19:08 “The MSP Insider Show” Snippet

20:30 Startups are like a Religion

30:32 You Can’t Outsell Churn, Or Shouldn’t Anyway…

32:15 Nobody Wants to Speak with an SDR

37:20 Everyone Company Is an IT Company

44:00 AI Agents are the Future

47:00 Benyamin’s Anti-Capitalist Speech

Connect With Us:

Instagram: /ydmmediaofficial

LinkedIn: /you-deserve-more-media

Website: youdeservemore.media

Guest Information:

Benyamin Holley:

LinkedIn: /benyaminholley/

Twitter: /@benyaminholley

Website: cyft.ai

Special Offers:

Powered by BECOME PARAGON. Get a 10% discount on motivational gear using the code ITALIAN10 at becomeparagon.com.

Check Out:

“The MSP Insider Show” by Jeffrey Newton: /@mspinsidershow

A Note from Zach:

If you’ve stumbled upon this episode, I want to extend a heartfelt thank you. Your feedback is invaluable – please drop your thoughts in the comments below. I’m committed to bringing you stories from business operators who inspire me, and I hope they provide value to you too. If this episode struck a chord, sharing it with a friend would be greatly appreciated. Here’s to learning and growing together!

Enjoy the episode,

Zach

Dive into the fascinating story of Mark Matthews, the force behind 42Freeway.com, in this episode of the "You Deserve More Business" podcast. From his early days as a computer programmer without a formal degree to becoming a cherished independent journalist in South Jersey, Mark's journey is a testament to the power of curiosity and community engagement. Discover how his quest for understanding local developments led to the creation of 42Freeway.com, a platform that has become the go-to source for South Jersey's retail and development news. Mark's unique approach to journalism, driven by a passion for local stories and an understanding of the digital landscape, has not only filled a gap left by traditional media but also connected communities in an entirely new way.

Join us as Mark shares the stories behind his transition from the tech world to the heart of South Jersey's community news. His insights into the changing landscape of journalism, the importance of local coverage, and the excitement of discovering and sharing new developments make this a must-listen episode for anyone interested in the intersection of media, community, and technology.

In this episode, Zach and John catch up with Nick Borelli to explore the incredible journey of transforming a traditional boat service business into a thriving e-commerce and retail giant. They delve into the strategies behind fast and accurate global shipments of boat parts and the recent expansion into the competitive arena of retail boat distribution.

Key Points:

The Evolution Story: Nick recounts the origins of his venture, starting with modernizing his father's boat service business. He highlights the pivotal moments and strategic decisions that led to the birth of a global e-commerce platform specializing in boat parts.

Mastering Logistics: Nick shares insights into the logistical challenges and triumphs of shipping boat parts worldwide. He talks about leveraging technology and partnerships to ensure fast and accurate deliveries, crucial to their success and customer satisfaction.

Venturing into Retail Boat Distribution: The conversation shifts to their latest venture into retail boat distribution. Nick discusses the motivation behind this expansion, the challenges of entering a new market segment, and how they've adapted their successful e-commerce strategies to a retail model.

Strategic Synergies: Zach and John probe into how the e-commerce and retail segments of the business complement and fuel each other's growth. Nick explains the synergies between the two, from cross-promotion opportunities to leveraging their established logistics network.

Customer Experience at the Forefront: Across both the e-commerce and retail arms, Nick emphasizes the central role of customer experience. He shares how they've adapted their approach to meet the distinct needs and expectations of online and in-store customers.

Future Horizons: The trio discusses the future landscape of the marine industry and how Nick's business plans to stay ahead. Nick reveals upcoming innovations and market expansion plans designed to cement their status as industry leaders.

Advice for Entrepreneurs: The episode wraps up with Nick offering advice to entrepreneurs looking to disrupt traditional industries. He reflects on lessons learned, the importance of adaptability, and the power of a customer-centric approach.

Through this engaging conversation, Zach, John, and Nick provide listeners with a rare glimpse into the complexities and triumphs of transforming a traditional family business into a multi-faceted e-commerce and retail powerhouse. Nick's journey offers valuable lessons on innovation, strategic expansion, and the relentless pursuit of customer satisfaction, inspiring businesses and entrepreneurs alike to navigate new waters with confidence and vision.