"Why Beyond Renewals? Why Now?"
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"Why Beyond Renewals? Why Now?"
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About this listen
Welcome to the very first episode of Beyond Renewals—the podcast where Customer Success gets real.
In this kickoff episode, I’m sharing the story behind the show, why I believe CS deserves more than just a seat at the renewal table, and what you can expect in upcoming episodes. From managing churn and driving growth to dealing with tricky QBRs and product gaps—this podcast is for the CSMs, AMs, and CS leaders.
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