You want your service advisor to take charge and be loved and revered by customers and techs alike but what happens when they start taking licence handing out discounts and acting without authority? Rach weighs in. Also what about a booked out workshop with nothing left to spare? What do you do when things seem like they’re going well from the outside in but you’re not turning over the profit you want. Listen to how to rectify this problem.

Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/

Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.

See omnystudio.com/listener for privacy information.

"I'm Busy!" lots of people wear busyness like a badge of honour but it's not, it's a slow way to go broke. Tune in to discover how to transform your business mindset and achieve success without the chaos. It's a lesson in leadership, delegation, and finding balance.

Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/

Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.

See omnystudio.com/listener for privacy information.

When you're recruiting you need to really make sure you're hiring someone with the right personality profile for the job it's not just about previous experience in fact you're better off to have someone with the right personality profile for the job rather than previous experience because they're ultimately going to a better fit for the role, enjoy it and achieve more for your bottom line.

Don't just accept anyone into your vacant roles, make sure they're a perfect fit, the process might take a little longer but you'll thank yourself for it later on.

Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/

Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.

See omnystudio.com/listener for privacy information.

Rachel is always looking for ways to innovate and create change for the better at the Workshop Whisperer. One of the things she's done recently is create a couple of roles within the business that needed to be filled but she didn't want to conform to old titles and the limitations that went with them, so she flipped the script and created new ones.

One of the roles she created has been filled by the exceptionally skilled and talented David Watts. David is the master of People and Projects here at the Workshop Whisperer. Here he and Rachel give great insight into recruitment and also working with people effectively, communication, what works and what doesn't and how best to manage things when they don't work out.

Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/

Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.

See omnystudio.com/listener for privacy information.

You can write a glorious job add and have a killer interview process but if the vibe in your shop isn't conducive and attractive to top candidates they won't hire you as their employer plus how your technicians darting out to the front desk could be damaging your bottom line.

Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/

Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.

See omnystudio.com/listener for privacy information.

Do you feel like you’re always looking over your staff? Stressed that if you turn away for too long it will all go pear shaped? Probably with good reason because you’ve put pout many fires before.

Rach dives into useful strategies that will not only get you off the tools and out of the micromanaging hot seat but to a place where you can work on the business instead of in it. Also learn how to make your staff more independent and able to think confidently for themselves, she shares her strategy around this.

Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/

Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.

See omnystudio.com/listener for privacy information.

A successful workshop and also family dynamic is based on clear, honest and effective communication here we dive into that as well as how to master customer service, and strategies for attracting female technicians to the industry. Make your Auto Repair Shop a vibe for both employees and your customers, let Rach show you how!

Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/

Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.

See omnystudio.com/listener for privacy information.

You have good margins, you've been doing this a while and doing it well, your team trusts you and your customers love you so what's the only thing standing between you are wild success? It's you. That's right you're the only thing standing in your way so it's time to back yourself fully and completely change the game.

Dean Evans, along with with guest son rising AFL star Logan Evans, delve into the theme of confidence, particularly in the context of sports and business. They explore the importance of self-belief, the role of support systems, and how to regain confidence after setbacks. Logan shares his personal journey in the AFL, highlighting the challenges he faced and the strategies he employed to overcome them. Build your confidence and get your backers on board to change your life today.

Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/

Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team.

See omnystudio.com/listener for privacy information.