Where's My Money!
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About this listen
Mike, Brook and A'marri talk about collections and problem customers.
How do you collect the money owed to you? When to do a deposit or a prepay? How to make sure you don't run into the same problems with the same customers.
1:15 Mike kicks off the discussion on unpaid bills, asking Brook how to handle clients who don’t pay.
2:15 Brook shares prevention tactics like deposits, credit cards on file, and liens to secure payment.
4:00 A’marri emphasizes profiling customers and requiring upfront payments for newer clients.
6:00 Mike and A’marri explain the “status X” system to flag problem customers and avoid repeat issues.
15:15 The team wraps up with final thoughts on deposits, due diligence, and credit score consequences.
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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.