“Change works best when no one notices. But that makes proving its value harder than it should be.”

When change management works, it often disappears. No chaos, no disruption, no delays. And ironically, no recognition. That invisibility makes it one of the hardest investments to measure.

In this episode, Pete Hadley, a seasoned change management expert grounded in learning and adoption, shares how he has led business adoption for enterprise programs including S/4HANA deployments and large-scale initiatives in healthcare, energy, and life sciences. He explores how to measure ROI when success looks like smooth adoption, and how to make that value visible to leadership.

Pete reflects on the overlooked signals of transformation, how early alignment sets the tone, how adoption shows up in subtle ways day to day, and why the real story often emerges months after go-live. His perspective moves beyond dashboards to the lived experience of teams adjusting, adopting, and ultimately thriving.

Listen in to rethink how you measure the ROI of change management and how to make that value clear to leaders.

Bonus: Read Pete’s article “Determining the ROI of Change Management”: http://bit.ly/4lSkNm1

A production of Blue Skies Consulting

Executive Producer: Justin Nolte
Hosted by Kenis Folk
Content and Episode Planning by Giraud Jackson
Audio Engineering and Editing by Brandon Friedel