What’s wrong with outsourcing?
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What’s wrong with outsourcing?
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About this listen
“90% of Outsourcing Deals Lose Over Half Their Value—Here’s Why”
According to Ernie Zibert’s research, the problem isn’t outsourcing itself—it’s how we manage it.
📊 A survey of 100+ IT professionals revealed:
- 50% cite low customer satisfaction as the biggest issue
- 90% believe 60% or more of expected value is lost over the lifetime of an outsourcing deal
- Shockingly, 1 in 3 say 100% of value disappears,
The takeaway? Poor governance erodes value. If you’re outsourcing, rethink your approach today. Implement strong sourcing governance frameworks and tools like the Sourcing Compass to turn things around.
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