Episodes

  • Great Salespeople Are Made, Not Born: Christian Younggren's Take on Influence

    Great Salespeople Are Made, Not Born: Christian Younggren's Take on Influence
    Mar 16 2026
    Influence matters. Leadership matters. And real sales performance depends on both.

    In this episode of What the Fixed Ops?!, we welcome Christian Younggren, sales trainer and founder of Kaizen Automotive Consulting, to the show.

    Christian’s journey is rooted in decades inside the dealership world. He started in the car business in 1992 as a salesperson, worked his way through finance and management, and eventually became General Sales Manager at Mills Chevrolet. After nearly twenty years in retail automotive, he stepped away from a secure career path to pursue what he felt called to do — train, coach, and develop people in the industry.

    Today, Christian works with dealerships across the country teaching sales psychology, influence, and leadership — helping teams turn information into real behavioral change.

    This conversation goes far beyond sales scripts. It’s about understanding people, building trust, and creating systems that actually make training stick.

    This episode will challenge the way you think about training, influence, and what really drives performance inside a dealership.

    We talk about:
    • Why information is not transformation — and why execution is the real difference-maker
    • The concept of Kaizen and how 1% daily improvement compounds into massive growth - Why great salespeople are made, not born
    • The true definition of charisma: trust, warmth, and competence
    • The most common signs of discipline problems on a sales floor
    • The difference between performative training vs. effective coaching
    • How the Seven Principles of Influence shape customer decisions
    • Why reciprocity, authority, and personalization dramatically improve follow-up
    • The power of emotional intelligence and adapting to different customer personalities
    • Why leadership — not process — is often the root of dealership performance problems
    • How small, thoughtful gestures can build lifelong customer loyalty
    Christian also shares a deeply personal turning point — the loss of his mother — that pushed him to leave dealership management and pursue his mission of helping others grow.

    His message is simple: understand people, improve daily, and close the gap between what we say we do and what we actually do.

    This is a thoughtful, practical, and inspiring conversation about influence, leadership, and the human side of selling.

    Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.

    Schedule your complimentary consultation today. https://calendly.com/don-278

    BE THE 1ST TO KNOW. LIKE and FOLLOW HERE
    www.linkedin.com/company/fixed-ops-marketing
    https://www.youtube.com/channel/@fixedopsmarketing

    Get watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtf

    Join Managing Partner and Host Russell B. Hill and Co-Host Charity Dunning as they discuss life, automotive, and the human journey in What the Fixed Ops?!

    #podcast #automotive #fixedoperations #salestraining #leadership
    Show More Show Less
    49 mins
  • Get Yourself a Job That AI Cant Touch - #automotive #shorts #dealership

    Get Yourself a Job That AI Cant Touch - #automotive #shorts #dealership
    Mar 13 2026
    AI is advancing fast — but skilled technicians aren’t going anywhere.

    Watch the full episode: https://youtu.be/_FWnkP4smlc

    Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
    Schedule your complimentary consultation today. https://calendly.com/don-278.

    BE THE 1ST TO KNOW. LIKE and FOLLOW HERE
    www.linkedin.com/company/fixed-ops-marketing
    https://www.youtube.com/channel/@fixedopsmarketing

    Get watch and listen links, as well as full episodes and shorts:
    www.fixedopsmarketing.com/wtf

    Join Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!
    #podcast #automotive #fixedoperations
    Show More Show Less
    1 min
  • 8 Your Ego is Making You Stagnant - #automotive #shorts #dealership

    8 Your Ego is Making You Stagnant - #automotive #shorts #dealership
    Mar 12 2026
    The moment you think you’ve arrived is the moment you stop growing.

    Watch the full episode: https://youtu.be/_FWnkP4smlc

    Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
    Schedule your complimentary consultation today. https://calendly.com/don-278.

    BE THE 1ST TO KNOW. LIKE and FOLLOW HERE
    www.linkedin.com/company/fixed-ops-marketing
    https://www.youtube.com/channel/@fixedopsmarketing

    Get watch and listen links, as well as full episodes and shorts:
    www.fixedopsmarketing.com/wtf

    Join Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!
    #podcast #automotive #fixedoperations
    Show More Show Less
    1 min
  • Retrain & Attract - The Non-Negotiables - #automotive #shorts #dealership

    Retrain & Attract - The Non-Negotiables - #automotive #shorts #dealership
    Mar 11 2026
    If your compensation plan isn’t built for quality, don’t expect to attract it.

    Watch the full episode: https://youtu.be/_FWnkP4smlc

    Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
    Schedule your complimentary consultation today. https://calendly.com/don-278.

    BE THE 1ST TO KNOW. LIKE and FOLLOW HERE
    www.linkedin.com/company/fixed-ops-marketing
    https://www.youtube.com/channel/@fixedopsmarketing

    Get watch and listen links, as well as full episodes and shorts:
    www.fixedopsmarketing.com/wtf

    Join Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!
    #podcast #automotive #fixedoperations
    Show More Show Less
    Less than 1 minute
  • Usually the One Leading Knows the Least - #automotive #shorts #dealership

    Usually the One Leading Knows the Least - #automotive #shorts #dealership
    Mar 10 2026
    The further you want to go, the more humility matters. Ego stalls growth.

    Watch the full episode: https://youtu.be/_FWnkP4smlc

    Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
    Schedule your complimentary consultation today. https://calendly.com/don-278.

    BE THE 1ST TO KNOW. LIKE and FOLLOW HERE
    www.linkedin.com/company/fixed-ops-marketing
    https://www.youtube.com/channel/@fixedopsmarketing

    Get watch and listen links, as well as full episodes and shorts:
    www.fixedopsmarketing.com/wtf

    Join Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!
    #podcast #automotive #fixedoperations
    Show More Show Less
    1 min
  • Automotive - The Great Equalizer - #automotive #shorts #dealership

    Automotive - The Great Equalizer - #automotive #shorts #dealership
    Mar 9 2026
    You don’t need a perfect past. You need work ethic. In automotive, effort still wins.

    Watch the full episode: https://youtu.be/_FWnkP4smlc

    Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
    Schedule your complimentary consultation today. https://calendly.com/don-278.

    BE THE 1ST TO KNOW. LIKE and FOLLOW HERE
    www.linkedin.com/company/fixed-ops-marketing
    https://www.youtube.com/channel/@fixedopsmarketing

    Get watch and listen links, as well as full episodes and shorts:
    www.fixedopsmarketing.com/wtf

    Join Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!
    #podcast #automotive #fixedoperations
    Show More Show Less
    1 min
  • Would You Trust an Uncertified Dentist? - #automotive #shorts #dealership

    Would You Trust an Uncertified Dentist? - #automotive #shorts #dealership
    Mar 6 2026
    Quality isn’t claimed — it’s earned. If you want proven skill, look for ASE.

    Watch the full episode: https://youtu.be/_FWnkP4smlc

    Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
    Schedule your complimentary consultation today. https://calendly.com/don-278.

    BE THE 1ST TO KNOW. LIKE and FOLLOW HERE
    www.linkedin.com/company/fixed-ops-marketing
    https://www.youtube.com/channel/@fixedopsmarketing

    Get watch and listen links, as well as full episodes and shorts:
    www.fixedopsmarketing.com/wtf

    Join Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!
    #podcast #automotive #fixedoperations
    Show More Show Less
    1 min
  • Here's Why Certified Technicians Are Better Off - #automotive #shorts #dealership

    Here's Why Certified Technicians Are Better Off - #automotive #shorts #dealership
    Mar 5 2026
    The data is clear: ASE-certified techs earn more, perform better, and stay longer.

    Watch the full episode: https://youtu.be/_FWnkP4smlc

    Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
    Schedule your complimentary consultation today. https://calendly.com/don-278.

    BE THE 1ST TO KNOW. LIKE and FOLLOW HERE
    www.linkedin.com/company/fixed-ops-marketing
    https://www.youtube.com/channel/@fixedopsmarketing

    Get watch and listen links, as well as full episodes and shorts:
    www.fixedopsmarketing.com/wtf

    Join Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!
    #podcast #automotive #fixedoperations
    Show More Show Less
    1 min