Compliance in property management isn't just a box-ticking exercise but a critical responsibility with serious consequences if neglected. Nathan Pensini and Lee Woodward discuss the essentials of staying compliant and how modern technology transforms this crucial aspect of property management. Max Gilmour, Detector Inspector, shares valuable knowledge.

• Comprehensive documentation of all interactions is non-negotiable for tribunal situations
• Text messages offer higher response rates than emails for tenant and landlord communications
• Centralised communication through software systems ensures traceability even when staff changes
• Compliance extends beyond smoke alarms to include gas, electrical, water efficiency, corded blinds and safety switches
• Max Gilmour from Detector Inspector explains how their platform automates compliance management
• Technology can identify compliance gaps across portfolios and manage landlord opt-ins/opt-outs
• Automated integrations with property management software reduce administrative workload
• Former property managers serving as account managers provide expertise and understanding
• Staying current with evolving legislation across different states requires business maturity
• Digital audit trails provide crucial protection if compliance issues arise

Supporting Partners

Detector Inspector
Ensure compliance and safety with Detector Inspector–Australia’s leading provider of smoke alarm, gas, and electrical safety services for rental properties. Trusted by property managers and landlords, they help keep homes safe and up to standard.

Connectnow
Make moving seamless with Connectnow—the stress-free service that helps tenants and homeowners set up electricity, gas, internet, and other utilities in just one step. Skip the hassle and get connected quickly at connectnow.com.au.

Discover more:

• Next Events
• The Complete Property Management Day

What do property managers really need to succeed? After calling nearly every registrant for the upcoming Complete Property Management Day, we've uncovered the most pressing challenges facing professionals across Australia and New Zealand. This deep dive into the modern property management landscape reveals surprising insights about what matters most.

Managing challenging conversations tops the list of concerns, particularly when dealing with combative landlords. The days of confrontational approaches are over - successful property managers now focus on understanding client perspectives while protecting staff wellbeing. As one principal shared, they willingly gave away 30 managements last year rather than subject their property managers to toxic client relationships. This philosophy that "not all business is good business" represents a fundamental shift in how agencies approach client retention.

Structure for growth emerged as another crucial focus, with "new business is everyone's business" becoming the mantra of thriving agencies. Property managers are constantly demonstrating their value through everyday service delivery - essentially pitching without pitching. We explore how understanding what was promised during business development helps property managers deliver consistently, creating alignment that builds trust and drives organic growth.

The podcast concludes with practical guidance on perfecting the property turnover process - revealing the critical link between outgoing and ingoing inspections. This step-by-step approach includes inviting vacating tenants to final inspections, clearly documenting findings, maintaining communication throughout, and giving tenants options regarding repairs and bond returns. We also discuss the growing trend of offering professional cleaning and maintenance services to departing tenants, potentially saving them money while ensuring properties meet standards for incoming tenants. Whether you're managing five properties or five thousand, these insights will transform how you approach your daily operations and build a more sustainable business.

Supporting Partners

Detector Inspector
Ensure compliance and safety with Detector Inspector–Australia’s leading provider of smoke alarm, gas, and electrical safety services for rental properties. Trusted by property managers and landlords, they help keep homes safe and up to standard.

Connectnow
Make moving seamless with Connectnow—the stress-free service that helps tenants and homeowners set up electricity, gas, internet, and other utilities in just one step. Skip the hassle and get connected quickly at connectnow.com.au.

Discover more:

• Next Events
• The Complete Property Management Day

Welcome back to another episode of our property management podcast! Join Nathan as he chats with the insightful Corissa Sorbello from Refurb to Invest. Corissa shares her expertise on strategic renovations to help landlords maximize rental income and build equity. With over 12 years of experience, she reveals the importance of understanding a landlord's goals and the potential of their properties.

In this episode, they discuss the challenges property managers face in coordinating renovations and how Corissa's approach fills the gaps in property management. From assessing the right level of renovation to enhancing property appeal for tenants, they explore how to unlock hidden potential in rental properties.

Tune in as they uncover the secrets to effective property investment planning and the benefits of collaboration between property managers and renovation specialists. This conversation is packed with valuable insights for landlords and property managers, ensuring everyone walks away with actionable strategies to enhance their real estate portfolios.

Supporting Partners

Detector Inspector
Ensure compliance and safety with Detector Inspector–Australia’s leading provider of smoke alarm, gas, and electrical safety services for rental properties. Trusted by property managers and landlords, they help keep homes safe and up to standard.

Connectnow
Make moving seamless with Connectnow—the stress-free service that helps tenants and homeowners set up electricity, gas, internet, and other utilities in just one step. Skip the hassle and get connected quickly at connectnow.com.au.

Discover more:

• Next Events
• The Complete Property Management Day