What Makes an Experience Positive in a Regulatory Complaint Management Process? A Qualitative Study cover art

What Makes an Experience Positive in a Regulatory Complaint Management Process? A Qualitative Study

What Makes an Experience Positive in a Regulatory Complaint Management Process? A Qualitative Study

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Host David Johnson interviews Lakshmi Bondu, MDS, MPH, regarding her JMR article What Makes an Experience Positive in a Regulatory Complaint Management Process? A Qualitative Study.

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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.