What Makes Us Different Than The Competition?
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What Makes Us Different Than The Competition?
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About this listen
Firstly, their cleaners use apps instead of traditional logbooks, drawing a parallel between ancient logkeeping and modern-day paper systems still prevalent in various industries. They emphasize the immediacy and convenience of apps for communication, inspections, trend analysis, and work order submissions.
Secondly, they delve into their comprehensive training program, emphasizing its importance based on feedback from 700 Facility Managers who cited lack of training as a major issue with cleaning companies. They describe their training method, the Tell, Show, Do, Review approach, which ensures effective learning and application. They stress the significance of practice and review stages in solidifying knowledge, citing research on learning effectiveness.
The hosts conclude by noting the importance of consistency in using both technology and effective training methods to achieve optimal results. They acknowledge that while a standardized training approach is essential, individual learning paces vary, sometimes benefiting from training newcomers without prior habits.
Overall, the episode emphasizes how their company's use of technology and training methods distinguishes them from competitors, ultimately enhancing their service quality and efficiency.
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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.