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What It Truly Takes to Drive Repeat Restaurant Business

What It Truly Takes to Drive Repeat Restaurant Business

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I opened this episode with a simple truth: restaurants don’t win on one great meal — they win on the second and third visits. In my conversation with hospitality pro Darren Denington, we unpack what really drives repeat business right now: first impressions that stick, value guests can feel (beyond price) and service that creates a personal connection. You’ll hear how to turn a first-time guest into a regular, what “value” actually means to today’s diners, where operations quietly erode loyalty and how to use systems, training, accountability — and yes, secret shopping — to keep experiences scoring in the 90s. This is a playbook for owners who want more visits, higher check averages and a reputation that markets itself.

🖥️ Get My Latest Training Video: https://dsp.coach/training-opt-in

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Sponsor – Service with Style: www.servicewithstyle.com/dsp

Visit my website for more information about my restaurant coaching program: https://www.davidscottpeters.com
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