In this episode of "We Fixed It, You're Welcome," the hosts tackle accessibility issues with Uber, focusing on the experiences of passengers with disabilities.

Michael Hingson, an author and disability advocate, shares insights on Uber's shortcomings in accommodating service animals and adhering to ADA guidelines. The discussion covers the need for better driver training, accountability measures, and transparent feedback systems.

The hosts and guest explore potential solutions, including embedding accessibility into core operations, closing accountability gaps, and improving customer feedback loops. They debate the effectiveness of self-identification for passengers with disabilities and emphasize the importance of treating all customers equally.

The episode concludes with a call for Uber to prioritize community needs over profit and implement meaningful changes to improve accessibility for all users.

www.michaelhingson.com

https://wefixeditpod.com/

A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of "We Fixed It. You're Welcome," the hosts tackle the challenges facing Weight Watchers (WW) as it navigates a changing landscape of weight loss and wellness.

They discuss WW's $1.6 billion debt, its pivot to telehealth and GLP-1 medications, and potential strategies for revitalization. The conversation explores bundling services, rebranding, and leveraging WW's long-standing reputation to become a leader in post-injectable weight management.

The hosts propose solutions ranging from embracing semi-glutide drugs to decentralizing the brand and acquiring complementary companies. They emphasize the need for quick adaptation to market trends and the importance of maintaining community support while modernizing WW's approach to sustainable health.

A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring.

By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

As we prepare to launch Season 2, we are revisiting some of our most talked about episodes from the first season, and in this episode of "We Fixed It, You're Welcome," the panel tackles Southwest Airlines' recent controversial changes, including introducing baggage fees and assigned seating. The hosts discuss the potential impact on Southwest's brand identity, known for its customer-friendly policies and quirky culture.

They explore the financial motivations behind these decisions, the importance of transparent communication, and strategies for maintaining customer loyalty. The conversation touches on similar brand missteps by other companies and the delicate balance between profitability and preserving brand values.

The panel offers insights on how Southwest can navigate this transition while retaining its unique position in the airline industry, emphasizing the crucial role of empathetic communication and leveraging its greatest asset - its people.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.