Voices Behind the Call: Kia & Dan’s Story | #26
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Voices Behind the Call: Kia & Dan’s Story | #26
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About this listen
Ever wonder who’s on the other end when you call SMECO? In this episode of SMECO Connects, guest host Tom Dennison sits down with Kia Steward and Dan Wallace to spotlight the people powering the co-op’s customer experience.
Kia shares her 11-year journey from the call center to regional services, and Dan opens up about the challenges and rewards of helping members through everything from storm outages to high summer bills. Together, they reveal what it takes to serve with professionalism, empathy, and community pride.
Key themes you’ll hear:
- The human side of customer care during outages
- Tools and tips to better understand your energy usage
- Career paths and growth inside SMECO
This episode is a reminder that every call, every question, and every smile makes a difference. Tune in and meet the voices behind the service.
Connect with SMECO:
Instagram: @somdelectric
X (Twitter): @somdelectric
Hosted by: Sonja Cox & Tom Dennison
Guests: Kia Steward & Dan Wallace