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Veterinary Viewfinder Podcast

Veterinary Viewfinder Podcast

By: Dr. Ernie Ward & Beckie Mossor RVT
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 Weekly podcast dedicated to "tackling the toughest topics in veterinary medicine." Hosted by veterinarian Dr. Ernie Ward and registered veterinary technician Beckie Mossor. Candid, irreverent, provocative, educational, and occasionally funny conversations about issues that impact the veterinary profession. Non-stop since 2016.Copyright Dr. Ernie Ward & Beckie Mossor, RVT Economics Hygiene & Healthy Living Leadership Management & Leadership Physical Illness & Disease
Episodes
  • Personal Life, Public Fallout: How Veterinary Clinics Can Prepare for Online Scandals

    Personal Life, Public Fallout: How Veterinary Clinics Can Prepare for Online Scandals
    Jul 9 2025
    What if one of your employees goes viral on TikTok... for all the wrong reasons? This week on The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, dive into a modern dilemma facing every veterinary clinic: what happens when an employee’s personal behavior triggers public outrage, and suddenly your phones are blowing up with angry calls? Inspired by a real-world Fourth of July viral incident (yes, involving antipasto salad), Ward and Mossor explore how personal conduct outside of work is increasingly spilling into the professional arena. They discuss the legal, ethical, and emotional chaos that can follow, and how practice managers and clinic owners can proactively prepare for it. This conversation goes far beyond animal-related controversies. From racist remarks and political opinions to OnlyFans accounts and internet mob justice, today’s episode tackles the complex intersection of social media, privacy, team culture, and mental health. You’ll hear practical advice for building internal response plans, supporting affected staff, protecting your clinic’s reputation, and knowing when it’s time to call an attorney. Because in 2025, being unprepared isn’t just naïve, it could be dangerous.
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    25 mins
  • Scared Dogs, Stressed Clients, and Missed Revenue: Why Clinics Still Aren’t Ready for July 4th

    Scared Dogs, Stressed Clients, and Missed Revenue: Why Clinics Still Aren’t Ready for July 4th
    Jul 2 2025
    Fireworks. Travel. Noise. Every July 4th, veterinary teams face a predictable surge of panicked pets, frazzled clients, and last-minute sedation requests. So why are so many clinics still reacting instead of preparing? This week on The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, unpack how veterinary clinics can turn this annual headache into an opportunity to deliver better care and boost revenue. From leveraging your PIMS to send targeted alerts about noise aversion and vaccine needs, to rethinking social media as part of a layered communication strategy, they outline the tools and tactics that practices already have but rarely use. They also explore underutilized solutions, such as preemptive outreach to anxious pet owners, virtual care referrals, technician-led VCPR visits, and offering in-clinic support during peak noise periods. As Dr. Ward puts it, you’ll pay for it on the front end or the back. But you’ll pay if you don’t prepare and prevent. Whether it’s the 4th of July, New Year’s Eve, or beach-season boarding, this episode is a playbook for staying ahead of preventable emergencies, protecting your staff’s sanity, and proving your clinic’s value before the fireworks start.
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    27 mins
  • The Hidden Cost of Undervaluing Vet Techs: Burnout, Turnover, and a Profession at Risk

    The Hidden Cost of Undervaluing Vet Techs: Burnout, Turnover, and a Profession at Risk
    Jun 25 2025
    What happens when veterinary technicians are overworked, underpaid, and still fighting for recognition? The 2024 NAVTA Demographic Survey reveals the harsh reality, and this week on The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, unpack what it all means for the future of veterinary medicine. Despite their essential role, most vet techs still earn significantly less than comparable healthcare professionals. Worse, they’re burning out fast. Many are working second (or even third) jobs to make ends meet. Only 8% report being “extremely satisfied” with their current role, and more than half are actively considering leaving the profession within the next five years. Dr. Ward and Beckie explore how low wages, chronic underutilization, and the continued lack of legal title protection are driving professionals out of the field. They break down the downstream impact on patient care, clinic morale, and team dynamics, and challenge veterinary leaders to stop ignoring the growing crisis. This episode isn’t just about paychecks—it’s about purpose, protection, and survival. If we don’t act now to support our veterinary technicians, we risk losing the very backbone of our clinics. Read the NAVTA Report here: https://navta.net/news/navtas-2024-demographic-survey-reveals-strong-feelings-on-title-protection-income-role-clarity-and-wellness/ #VetTechLife #VeterinaryTechnician #VetMed #VeterinaryMedicine #VetTechBurnout #SupportVetTechs #ProtectTheTitle #CredentialedNotConfused #VetTechPride #VetTechStrong #WorkforceWellness #VeterinaryLeadership #TitleProtection #VetMentalHealth #BurnoutAwareness
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    32 mins

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