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Varant Herculian: AI in Customer Success, Balancing Tech and Empathy | [EP 15]
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Varant Herculian: AI in Customer Success, Balancing Tech and Empathy | [EP 15]
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About this listen
Today I sit down with Varant Herculian, SVP of Customer Success at InGenius.
We explore the future of customer success and the impact of AI on building stronger customer relationships.
Learn how to balance automation with the human touch, foster a values-driven company culture, and tackle mental health challenges in customer-facing roles.
Perfect for leaders, customer success professionals, and anyone passionate about improving customer experiences.
Don’t miss actionable insights on aligning teams, driving retention, and creating lasting organizational success.
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