In this episode, we explore how Artificial Intelligence (AI) and Large Language Models (LLMs) are transforming the way organisations deliver collections and recoveries system implementations, upgrades, and migrations. AI is now helping accelerate delivery, reduce risk, and improve quality across industries including financial services, utilities, telecoms, and government.

We share how AI is being used to speed up requirements gathering by processing legacy documents and generating draft outputs, improve design accuracy by validating rules and identifying inconsistencies early, and enhance testing through automated script generation and data reconciliation. Throughout, we highlight our “mask-share-generate-restore” framework, a secure, responsible approach that ensures client data is never exposed.

We also discuss the importance of strong governance, the benefits of private and controlled AI environments, and how expert review is essential to safe adoption. Looking ahead, we touch on future applications such as AI-supported change control, training content creation, and outcome monitoring. Whether you’re planning a system change or looking to enhance delivery processes, this episode offers practical, real-world insights on applying AI effectively.