Many organizations are still struggling to bridge the gap between the promise of AI and its reality. So, how can leadership make AI work for them?

In this episode of Make It Real, Shirley Macbeth sits down with Rohit Kapoor, CEO and Chairman at EXL, to discuss AI adoption at the enterprise level. Rohit breaks down what businesses are getting wrong about deploying AI, the impact of AI on workflows, and real stories of how AI has transformed the way companies in complex industries work. He shares advice on picking the right cases for the use of AI, keeping human workers involved in AI adoption, and innovating with speed.

Key takeaways:

• Why organizations aren’t seeing ROI from the use of AI
• The importance of data health in making your org AI-ready
• How AI improves customer experience

Highlights:
(00:00) Introducing Rohit Kapoor
(02:10) Why ROI in AI is still elusive for many businesses
(05:44) Finding the right use cases for AI
(07:32) The key role of data health in AI implementation
(10:31) AI success stories in insurance and utilities
(13:48) How AI helps businesses serve customers better

(15:22) Why humans still matter in an AI-powered org

(18:09) Lessons from EXL’s AI journey

(20:36) Innovating with speed

Resources:

Rohit’s LinkedIn: https://www.linkedin.com/in/rohitkapoorexl/

EXL website: https://www.exlservice.com/

Shirley’s LinkedIn: https://www.linkedin.com/in/shirleymacbeth/