How do you actually know your team is successful? Not “they’re busy.” Not “stakeholders seem happy.” Not “we shipped a lot.”

In this episode, Jason Moore and Ephie Risho get practical about what it really means to measure team effectiveness—especially in UX. Drawing from real-world frameworks and battle-tested approaches (including usability success rates, satisfaction benchmarks, skill growth, stakeholder feedback, velocity, and instrumented UX metrics like SUS, UMUX, and HEART, they unpack what actually signals impact.

You’ll hear:

• The difference between measuring output and measuring quality.

• Why usability pass rates (80–90% is the real bar) matter more than opinions.

• How to track growth without turning your team into a spreadsheet.

• The role of benchmarking, instrumentation, and year-over-year quality gains.

• How to tie design metrics directly to business outcomes.

They also wrestle with the uncomfortable question: Are you measuring what’s easy… or what actually proves value?

If you’re leading a UX team—or trying to justify one—this episode gives you tangible, tactical ways to assess growth, raise standards, and demonstrate real ROI.

Because “we feel good about it” isn’t a strategy.

Ask us anything: questions@uxperts.info

Media inquiries: media@uxperts.info

Ephie Risho and Jason Moore took one innocent UX statistics article … and somehow ended up debating milliseconds, Clippy’s resurrection, DVD trauma, Montana newspapers, AI-fueled app revolutions, and whether modern design has a soul.

Welcome to UXPERTS. In this episode, we dive into mobile dominance (98.1% of 60–64 year-olds have mobile internet — which means yes, your aunt is online), why your site has 50 milliseconds to make a first impression, and why you probably have less than 10 seconds before users emotionally ghost you.

We also cover:

• Why “mobile-first” doesn’t mean “spreadsheet-on-a-phone”

• The hockey stick growth of UX careers (spoiler: the sky is not falling)

• The 1 UX to 10–20 developer ratio (and why that should make you uncomfortable)

• Aggressive popups and why 59% of websites need to calm down

• Cookie-cutter design vs. innovation (aka “Why AI might make everything beige”)

• A passionate defense of VHS, cassettes, and legacy tech archaeology

• A surprise Clippy cameo that lasted way longer than it should have

This one gets surprisingly philosophical toward the end — in the best possible way. If you care about: the future of UX, the future of work, the future of design in an AI-saturated world, or just enjoy hearing two UX leaders argue about math in public…You’ll enjoy this one.

As always, let’s design a better experience for all.

Ask us anything: questions@uxperts.info

Media inquiries: media@uxperts.info

Ephie Risho and Jason Moore have done a number of episodes on the value and power of using AI to innovate more quickly, in particular within UX. But what about the counterarguments? In this episode, they enter a lively debate and push the boundaries of what constitutes appropriate use of AI. Is it possible to use these new tools without becoming reckless and risking wasting mounds of time and money? Want to hear a boatload of fun and relevant stories in a lively discussion? Tune in to find out where they land.

Ask us anything: questions@uxperts.info

Media inquiries: media@uxperts.info