Transform the way you think about customer relationships with powerful insights on increasing lifetime value, leveraging Net Promoter Scores, and using AI to unlock what truly drives loyalty. In this episode, Jon Stamell, marketing strategist and founder of OOMIJI, breaks down how to turn customer feedback into an actionable strategy that scales.

You’ll learn how to pitch bigger clients, build a standout agency culture, and create long-term success by focusing on what matters most: real customer connection. Get inspired to lead smarter, work leaner, and bring fresh thinking to your CRM and growth strategy.

Takeaways:

• Use AI to analyze NPS feedback and uncover what your customers really care about.
• “Niche widening” helps agencies scale by pitching larger accounts with confidence.
• Great agency culture starts with mentoring, trust, and a flat team structure.
• Remote teams thrive with consistent, personal connection and leadership.
• Future-ready agencies prioritize critical thinking and smart use of AI tools.

Connect with Jon:

• Jon’s LinkedIn: https://www.linkedin.com/in/stamell/
• Oomiji’s Company Website: https://oomiji.ai/
• Jon’s Email to Connect: jon@oomiji.com

Ways to Tune In:

• Transistor: https://marketingagencypowerhour.com/
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• Apple Podcasts: https://podcasts.apple.com/podcast/marketing-agency-power-hour/id1809205281
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• iHeart Radio: https://www.iheart.com/podcast/269-marketing-agency-power-hou-272863996/
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• YouTube: https://www.youtube.com/@MarketingAgencyPowerHour