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Travel & Hospitality Podcast

Travel & Hospitality Podcast

By: Bettina Bülte Gerry Romanescu
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 Sie beaufsichtigen eine Tourismus Destination und möchten mehr Gäste anziehen? Sie betreiben ein Hotel und wollen die Rentabilität verbessern? Sie haben ein Asset Portfolio und fragen sich, ob der Betreiber das volle Potenzial aus der Immobilie herausholt? Dann ist der Travel & Hospitality Podcast genau richtig für Sie! Wir diskutieren Fragen rund um die Hotellerie und den Tourismus. Ich bin Bettina Bülte und gemeinsam mit Gerry Romanescu besprechen wir die Trends und Herausforderungen der Hotel- und Tourismusbranche. Gemacht für Hoteliers, Tourismus Destination Manager und Hotelbesitzer bringt Ihnen unser Podcast handfeste Erkenntnisse aus den internationalen und regionalen Märkten, die Sie auch auf Ihr Geschäft anwenden können. Abonnieren Sie jetzt kostenfrei den Travel & Hospitality Podcast! Dieser Podcast wird produziert von Podcastliebe, deiner Full Service Podcast Agentur. Mehr dazu: https://podcastliebe.netBettina Bülte und Gerry Romanescu Career Success Economics Management Management & Leadership Marketing Marketing & Sales
Episodes
  • How to use guest data to drive guest experience – What we learnt from 45 mystery shops – ep. 4 | 15

    How to use guest data to drive guest experience – What we learnt from 45 mystery shops – ep. 4 | 15
    Aug 17 2023
    Most guests give a lot of their data to hotels prior, during, and after their stay. Only a fraction is used to create a more personalised guest journey. We discuss actionable steps for small, independent hotels without a large budget to implement towards a better use of guest data and personalised service. Welcome to our mini-series about our learnings from 45 hotels visited in secret throughout the Romandie (Vaud, Jura, Fribour and Nêuchatel). Our goal was to identify steps of the guest journey where the hotels do not meet guest expectations. Follow us on our journey and find out, what we learnt bout the state of hospitality in the French speaking part of Switzerland! RESOURCES G&B Travel and Hospitality Partners Switzerland website: [https://gnbconsulting.com](https://gnbconsulting.com) Free initial conversation: [https://calendly.com/bettina-buelte-gnb-travel-and-hospitality/free-initial-conversation](https://calendly.com/bettina-buelte-gnb-travel-and-hospitality/free-initial-conversation) THE TRAVEL & HOSPITALITY PODCAST I'm Bettina Bülte and together with Gerry Romanescu we discuss the trends and challenges in the hotel and tourism industry. Made for hoteliers, tourism destination managers and hotel owners, our podcast brings you tangible insights from the international and regional markets that you can also apply to your business. LIKE WHAT YOU HEAR? Please leave us a 5-star rating on Apple Podcasts, a review and subscribe to the podcast. Thank you for your support! Rate and subscribe to Apple Podcasts here: [https://podcasts.apple.com/us/podcast/travel-hospitality-podcast/id1586128737](https://podcasts.apple.com/us/podcast/travel-hospitality-podcast/id1586128737) This podcast is produced by Podcastliebe, your full service podcast agency. More on this: https://podcastliebe.net
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    15 mins
  • Why service excellence is a MUST – What we learnt from 45 mystery shops – ep. 3 | 14

    Why service excellence is a MUST – What we learnt from 45 mystery shops – ep. 3 | 14
    Aug 3 2023
    Service is key! We all know that in hospitality... But how do you cultivate, foster, and maintain excellent service? We had some interesting findings in our 45 mystery shops and want to discuss good service and how to achieve it. Welcome to our mini-series about our learnings from 45 hotels visited in secret throughout the Romandie (Vaud, Jura, Fribour and Nêuchatel). Our goal was to identify steps of the guest journey where the hotels do not meet guest expectations. Follow us on our journey and find out, what we learnt bout the state of hospitality in the French speaking part of Switzerland! RESOURCES G&B Travel and Hospitality Partners Switzerland website: [https://gnbconsulting.com](https://gnbconsulting.com) Free initial conversation: [https://calendly.com/bettina-buelte-gnb-travel-and-hospitality/free-initial-conversation](https://calendly.com/bettina-buelte-gnb-travel-and-hospitality/free-initial-conversation) THE TRAVEL & HOSPITALITY PODCAST I'm Bettina Bülte and together with Gerry Romanescu we discuss the trends and challenges in the hotel and tourism industry. Made for hoteliers, tourism destination managers and hotel owners, our podcast brings you tangible insights from the international and regional markets that you can also apply to your business. LIKE WHAT YOU HEAR? Please leave us a 5-star rating on Apple Podcasts, a review and subscribe to the podcast. Thank you for your support! Rate and subscribe to Apple Podcasts here: [https://podcasts.apple.com/us/podcast/travel-hospitality-podcast/id1586128737](https://podcasts.apple.com/us/podcast/travel-hospitality-podcast/id1586128737) This podcast is produced by Podcastliebe, your full service podcast agency. More on this: https://podcastliebe.net
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    14 mins
  • How you can create an overall and comprehensive concept – What we learnt from 45 mystery shops – ep. 2 | 13

    How you can create an overall and comprehensive concept – What we learnt from 45 mystery shops – ep. 2 | 13
    Jul 20 2023
    In this episode we want to talk about the "concept globale" or the "overarching concept" of a hotel. This is something we sometimes didn't see in hotels we visited, even though it is an integral pillar for manging a successful hotel. Let's discuss this idea and actionable steps you can take toward formulating it, so your hotel will be stustainably profitable! Welcome to our mini-series about our learnings from 45 hotels visited in secret throughout the Romandie (Vaud, Jura, Fribour and Nêuchatel). Our goal was to identify steps of the guest journey where the hotels do not meet guest expectations. Follow us on our journey and find out, what we learnt bout the state of hospitality in the French speaking part of Switzerland! RESOURCES G&B Travel and Hospitality Partners Switzerland website: [https://gnbconsulting.com](https://gnbconsulting.com) Free initial conversation: [https://calendly.com/bettina-buelte-gnb-travel-and-hospitality/free-initial-conversation](https://calendly.com/bettina-buelte-gnb-travel-and-hospitality/free-initial-conversation) THE TRAVEL & HOSPITALITY PODCAST I'm Bettina Bülte and together with Gerry Romanescu we discuss the trends and challenges in the hotel and tourism industry. Made for hoteliers, tourism destination managers and hotel owners, our podcast brings you tangible insights from the international and regional markets that you can also apply to your business. LIKE WHAT YOU HEAR? Please leave us a 5-star rating on Apple Podcasts, a review and subscribe to the podcast. Thank you for your support! Rate and subscribe to Apple Podcasts here: [https://podcasts.apple.com/us/podcast/travel-hospitality-podcast/id1586128737](https://podcasts.apple.com/us/podcast/travel-hospitality-podcast/id1586128737) This podcast is produced by Podcastliebe, your full service podcast agency. More on this: https://podcastliebe.net
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    16 mins

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