In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI.

News stories covered in this episode:

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Meta workers outraged over internal software tracking keystrokes, mouse movements: ‘How do we opt out?’ https://nypost.com/2026/04/22/business/meta-workers-outraged-over-software-tracking-keystrokes-mouse-movements/

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Coding agents ignore their own budgets

https://x.com/RampLabs/status/2046624992956146158

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AI ruling prompts warnings from US lawyers: Your chats could be used against you https://www.yahoo.com/news/articles/ai-ruling-prompts-warnings-us-100118983.html

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‘Silent failure at scale’: The AI risk that can tip the business world into disorder

https://www.cnbc.com/2026/03/01/ai-artificial-intelligence-economy-business-risks.html

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A Newspaper Is Allegedly Slapping Humans’ Names on AI Stories Without Their Permission - https://gizmodo.com/newspaper-company-allegedly-puts-humans-bylines-on-ai-articles-unless-contractually-prevented-from-doing-so-2000749344

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Don't Default To The Biggest AI Model: Agentic Systems Deserve Better - https://www.forbes.com/councils/forbestechcouncil/2026/04/22/dont-default-to-the-biggest-ai-model-agentic-systems-deserve-better/

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.

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In this episode, host Michael Marchuk hosts Len Ward, founder and managing partner of Connexis and former Wall Street VP, who shares his path from Morgan Stanley and Credit Suisse First Boston to building a full-service agency that went all-in on AI after OpenAI’s emergence. Len explains the shift from “search and retrieve” to “solve my problem,” emphasizing measurable AI impact by removing bottlenecks in sales, marketing, and customer service, often starting with chatbots that reveal real customer questions. He warns against SEO-style “snake oil,” predicts declining website importance as LLMs reduce links, and urges companies to build brand presence, custom GPTs, and apps. Len highlights organizing SOPs and materials into data rooms for LLMs, preparing for agent-to-agent commerce, and measuring AI success via customer acquisition cost and lifetime value. He advises appointing an internal AI leader, moving from Q&A to building with AI, prioritizing speed, and redesigning operations around the customer journey.

What we talked to Len about:

-Going All In on AI

-Search to Solve Shift

-Getting Found in LLMs

-Writing for Humans and LLMs

-Data Rooms and Knowledge Bases as sources

-Agents and the New Web

-Measuring AI ROI with CAC

-Building AI Leadership Now

-AI Rollout for Midmarket Firms

-Speed as the Winning Moat

Visit us on our socials:

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🧑‍💻LinkedIn: https://okt.to/k8zIdp

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🙋‍♀️Facebook: https://okt.to/Vyjfiz

📸Instagram: https://okt.to/5nYvIf

💭Blog: https://okt.to/QuGqVP

🤩Case studies: https://okt.to/ft1AMX

To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI.

News stories covered in this episode:

• ChatGPT app store falters six months after launch https://www.latimes.com/business/story/2026-03-30/chatgpt-app-store-falters-six-months-after-launch

• Industrial Policy for the Intelligence Age: Ideas to Keep People First - https://cdn.openai.com/pdf/561e7512-253e-424b-9734-ef4098440601/Industrial%20Policy%20for%20the%20Intelligence%20Age.pdf

• AI Scientist in Publishing: Is Peer Review Being Outpaced? - https://www.medscape.com/viewarticle/ai-scientist-publishing-peer-review-being-outpaced-2026a1000aoz?form=fpf

• How AI is—and isn’t—changing the future of work https://www.mckinsey.com/capabilities/people-and-organizational-performance/our-insights/the-organization-blog/how-ai-is-and-isnt-changing-the-future-of-work

• Gen Z workers are so fearful AI will take their job they’re intentionally sabotaging their company’s AI rollout - https://fortune.com/2026/04/08/gen-z-workers-sabotage-ai-rollout-backlash/

Visit us on our socials:

🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU

🧑‍💻LinkedIn: https://okt.to/k8zIdp

✖️Twitter: https://okt.to/fHyd9G

🙋‍♀️Facebook: https://okt.to/Vyjfiz

📸Instagram: https://okt.to/5nYvIf

💭Blog: https://okt.to/QuGqVP

🤩Case studies: https://okt.to/ft1AMX

To ensure that you never miss an episode of Transform NOW, be sure to subscribe!