Tracking Customer Sentiment
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Tracking Customer Sentiment
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About this listen
It's a fresh new year! How are you going to proactively measure customer satisfaction to ensure best in class retention? Have you considered using Net Promoter Score? How about Customer Effort Score? Beth Berry explores the most common form of tracking customer sentiment and provides actionable strategy for each feedback category. #NPS
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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.