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Tour Operator Growth Podcast

Tour Operator Growth Podcast

By: Nikki DeSantis & Greg Rosenhan
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The Tour Operator Growth Podcast is for tour and activity business owners who feel like they’re constantly juggling everything and still wondering why growth feels harder than it should.


Most tour businesses don’t fail because the experience isn’t good. They struggle because the business outgrows the systems holding it together. Bookings come from all directions. Marketing feels scattered. The website, the phones, email, reviews, and follow-ups all live in different places. And somehow you’re supposed to manage it all while still running trips.


This podcast was built from that exact reality.


The system behind it was created by a successful tour operator who hit those same walls and had to build a better way to grow without everything breaking. Today, Greg and Nikki from Resmark share the lessons, frameworks, and hard-earned insights from helping hundreds of tour operators simplify their business, get more consistent bookings, and regain control.


We talk about the real problems operators face: feeling stuck, feeling overwhelmed, hitting growth ceilings, relying too much on OTAs, or not knowing what to fix first. Whether you’re just getting started, trying to break through your next plateau, or already growing fast and trying to keep it all together, this show is built for you.


The goal is simple: help you build a tour business that grows in a way that’s sustainable, predictable, and actually enjoyable to run.


Powered by Resmark.


© 2026 Tour Operator Growth Podcast
Economics Marketing Marketing & Sales
Episodes
  • Paid Ads for Tour Operators: When to Use Them (and When Not To)
    Feb 17 2026

    Paid ads can help you grow faster or waste money very quickly.

    In this episode of the Tour Operator Growth Podcast, we break down how paid ads actually work for tour operators and why they often feel risky or unpredictable.

    This conversation sits in the Dreaming stage of the Growth Engine, where potential guests are discovering options and starting to form trust. Paid ads show up early in that journey, but they do not create demand. They amplify what is already working.

    We cover:
    - When paid ads make sense for tour operators
    - Why paid ads fail when the foundation is not ready
    - How budget, margins, and capacity affect results
    - Why last-click attribution makes ads look ineffective
    - How paid ads fit alongside SEO, OTAs, email, and referrals

    If you are unsure whether paid ads are worth it for your business, this episode will help you set realistic expectations and decide your next step.

    Follow Us on Social Media
    Facebook: https://www.facebook.com/ResmarkSystems
    Instagram: https://www.instagram.com/resmarkllc
    YouTube: https://www.youtube.com/@RESMARKSystems
    LinkedIn: https://www.linkedin.com/company/resmark-systems

    Want to learn more or talk through your tour business growth?
    Visit https://www.resmarkweb.com
    Book a call: https://www.resmarkweb.com/request-quote
    Call or text us directly: 385-449-4079
    Email Nikki: nikki@resmarksystems.com

    Chapters
    00:00 Do Paid Ads Actually Work for Tour Operators?
    02:05 Why Paid Ads Feel Confusing and Hard to Measure
    04:10 When Paid Ads Make Sense for Tour Businesses
    07:15 When Tour Operators Should NOT Run Paid Ads
    10:55 Why Paid Ads Fail for Most Tour Operators
    15:40 How Budget and Margins Impact Paid Ads
    19:30 How Long Paid Ads Take to Start Working
    24:45 Can Paid Ads Work If Your Brand Is Not Well Known?
    32:20 How Paid Ads Fit with SEO, OTAs, and Email Marketing

    Show More Show Less
    52 mins
  • Why SEO Is the Foundation of Tour Business Growth
    Feb 10 2026

    SEO is not a tactic. It is the foundation of how guests find you.

    Before someone is ready to book a tour, they are dreaming. They are researching destinations, exploring options, and gathering ideas. If your business does not show up in that moment, you are invisible.

    In this episode of the Tour Operator Growth Podcast, we break down why SEO sits at the very beginning of the Growth Engine and why it plays such a critical role in long-term tour business growth.

    This episode focuses on the Dreaming stage and how search has changed, including the growing impact of AI, zero-click results, and helpful content.

    In this episode, you’ll learn:

    • Why SEO belongs in the Dreaming stage of the Growth Engine
    • How guests search before they are ready to book
    • Why helpful content matters more than keywords alone
    • The most important on-site SEO basics tour operators miss
    • How SEO reduces reliance on OTAs and paid ads

    If you want more direct bookings and a growth strategy that compounds over time, this episode explains why SEO is foundational and where to focus first.

    Chapters
    00:00 Why is SEO important for tour operators?
    03:10 What is the Dreaming stage in the Growth Engine?
    06:05 How do travelers search before booking a tour?
    09:30 Why does SEO matter before someone is ready to buy?
    13:45 How has AI changed search and tour discovery?
    18:20 What on-site SEO basics do tour operators miss?
    24:10 How does SEO reduce reliance on OTAs?
    29:05 What type of content helps tours rank in search?
    34:40 Where should tour operators start with SEO?

    Show More Show Less
    38 mins
  • The 5 Stages Every Tour Business Must Build to Grow with Brandon Lake
    Feb 3 2026

    Most tour operators try to grow by fixing random problems as they pop up.

    More ads. A new booking tool. Better reviews. Maybe SEO next.

    The problem is not effort. It’s structure.

    In this episode of the Tour Operator Growth Podcast, we’re joined by Brandon Lake, founder of Resmark Systems, WaiverSign, and ResmarkWeb.

    Brandon also helps operate Western River Expeditions and Moab Adventure Center, two of the most successful tour companies in North America. With more than 25 years of experience, he’s helped operators uncover the systems and structure that lead to real growth.

    Together, we break down the five stages every tour business must build to grow without chaos or over-reliance on OTAs.

    This episode lays the foundation for the podcast. The Growth Engine is the core structure behind how tour businesses grow.

    In this episode, you’ll learn:

    • Why growth feels chaotic without a clear structure
    • The five stages every tour business goes through
    • Where most operators get stuck
    • Why more marketing does not fix broken systems
    • How to identify what to focus on next

    If growth feels harder than it should, this episode explains why and what to build instead.

    Follow Us on Social Media
    Facebook: https://www.facebook.com/ResmarkSystems
    Instagram: https://www.instagram.com/resmarkllc
    YouTube: https://www.youtube.com/@RESMARKSystems
    LinkedIn: https://www.linkedin.com/company/resmark-systems

    Want to learn more or talk through your tour business growth?
    Visit https://www.resmarkweb.com
    Book a call: https://www.resmarkweb.com/request-quote
    Call or text us directly: 385-449-4079
    Email Nikki: nikki@resmarksystems.com

    Chapters
    00:00 Why tour business growth feels harder than it should
    03:12 The real reason tactics stop working
    06:45 What the Growth Engine actually is
    10:30 The five stages every tour business goes through
    15:20 Where most tour operators get stuck
    20:10 Why marketing alone does not create growth
    25:40 How to identify your current growth stage
    31:00 Building a business that grows without chaos
    36:15 Why this framework is the foundation

    Show More Show Less
    55 mins
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