Courtenay's journey from hospitality management to real estate leadership reveals how seemingly unrelated skills become powerful assets in this relationship-driven business. The ability to navigate diverse personalities with "poise, class, and a sense of humor" translated perfectly from resort management to real estate transactions. For those considering a career change, this perspective on transferable skills could be career-changing.

Perhaps most striking is Courtenay's "butterfly effect" philosophy about transactions. She shares how military families she helped with PCS moves in her earliest days still reach out nearly two decades later - not just for themselves but for their children, nieces, and nephews. This multigenerational approach to client relationships demonstrates how one successful transaction can multiply into dozens over a career span when agents focus on genuine connections rather than quick commissions.

As market conditions evolve, Courtenay emphasizes her "Three M's" approach: Mindset, Mentorship, and Mastery. She's embracing technology while maintaining authenticity, hosting workshops that teach agents to leverage AI for database management while preserving the human touch that defines great service. "I'm using AI to buy my agents back time," she explains, showing how technology should enhance rather than replace relationship-building.

Whether you're new to real estate or a seasoned professional, this conversation offers a masterclass in creating a resilient business that thrives through market cycles. By focusing on personal branding, genuine connections, and strategic use of technology, you can build a reputation that generates opportunities for decades to come. Ready to transform your approach to this business? This episode is your roadmap.