• Thriving Communities Through Customer Experience: A Deep Dive Into Downer's CX Journey

  • Apr 7 2024
  • Length: 25 mins
  • Podcast
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Thriving Communities Through Customer Experience: A Deep Dive Into Downer's CX Journey

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  • Summary

  • Discover new ideas for linking CX and EX initiatives to ROI in the latest episode of XI Café! In this episode, we speak with CX and EX leaders at Downer, a prominent infrastructure services company with over 150 years of history across the Trans-Tasman. Downer’s Scott Wilson and Jake Grayson-Barker share with us valuable perspectives on leveraging feedback across multiple business units, embracing agility amongst emergencies, and achieving tangible business outcomes through effective CX and EX initiatives.
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