The future of intranets: Human, helpful, and powered by AI

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The future of intranets: Human, helpful, and powered by AI

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In this episode of You've Got Comms, we explore a bold question: Can AI make intranets feel human again? Host Samantha Grandinetti sits down with Jay Erickson, Co-Founder and Chief Innovation Officer at Modus Digital, to rethink the digital spaces where work happens. Jay argues that intranets were never meant to be digital filing cabinets—they should be campfires: places where people gather, connect, and share stories. Together, Sam and Jay dig into burnout, belonging, the emotional side of UX, and why the next generation of intranets won't be about pages and links, but about relationships. You'll hear why AI might not kill the intranet at all—but instead help us rediscover what makes work meaningful. Expect insights on culture, design, storytelling, and how technology can make room for more human moments at work. If you're building digital employee experiences, this conversation will leave you with fresh ideas (and maybe a little more hope) about where we're headed.

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