The Veterinary Receptionist; Snow S1EP02 cover art

The Veterinary Receptionist; Snow S1EP02

The Veterinary Receptionist; Snow S1EP02

By: The Veterinary Receptionist
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About this listen

 🎙️ Sno’ Witty™ Presents… THE VETERINARY RECEPTIONIST PODCAST Episode — Saturday, November 29th, 2025 “It’s Snowing, I’m Medicated, and the Clinic is Fer fer Feral™” Hosted by Emily Ridyard (@thevetcsr)

Click this link for the full transcript and FREE PDF printable for your clinic (don’t worry, I made it black and white for you ink haters):
Full Transcript + Snow Day Printable – S1E02

Episode Description: Season 1 Episode 02: Description: The Veterinary Receptionist; Snow Days- Protocol is a behind-the-desk, subscribers-only feed for the people who actually hold the clinic together when everything goes sideways — weather, walk-ins, double-books, and “my dog just ate ___” calls included. In this private series, we break down real front desk scenarios and turn them into clear, repeatable protocols:

The Veterinary Receptionist – Members Feed This is the subscriber-only training library for vet receptionists and CSRs who actually run the clinic from the front desk. Inside, you’ll find:
  • Copy-and-paste call scripts & triage wording
  • Deep-dive episodes on boundaries, burnout, and client communication
  • Front desk systems, checklists, and “what do I say when…?” coaching
  • Real case studies from clinic life so you can learn without burning out
Perfect for:
  • New CSRs who want to sound confident fast
  • Burned-out receptionists who need better tools, not more coffee
  • Managers who want an easier way to train their team
Hit subscribe, plug in your headset, and let’s turn you into the most lethal, emotionally intelligent front desk human in the building.

Click this link for the full transcript and FREE PDF printable for your clinic (don't worry I made it black and white for you ink haters)

How to handle “snow day” chaos when the schedule melts down
  • What to say when you’re fully booked but the pet can’t wait
  • Triage wording you can literally steal for your own clinic
  • Boundaries, burnout prevention, and staying kind without being a doormat
Think of it as your front desk playbook: scripts, mindset, and systems you can listen to on your commute, at lunch, or during that 3-minute window between ringing lines. 🕒 New subscriber-only episodes drop every Tuesday and Friday at 7:00 PM (CT).
Hit follow, plug in your headset, and let’s build better snow-day protocol together — one call at a time.

WE ARE LOOKING FOR VETERINARY INPUT!
are you?

  • A burned out Veterinary Receptionist?
  • Have a story you know we want to hear about your hospital?
  • Have something you find important to share?
Step One: Go to memos (or voice recording app).
Step Two: Record (no more than 60s) your memo (tips- make sure you're not too punchy in the vocals- it hurts ears)
Step Three: Rename that audio to your first name, job position, where you're from (if you don't want this info out, just say that)
Step Four: Upload that audio to your email and send it directly to thevetcsr@gmail.com

I'm looking for other Veterinary Professionals to step up and help make this environment great for everyone!


Become a supporter of this podcast: https://www.spreaker.com/podcast/the-veterinary-receptionist-snow-s1ep02--6809525/support.Copyright The Veterinary Receptionist Career Success Economics
Episodes
  • AI Isn’t Replacing Veterinary Staff; It’s Protecting Them

    AI Isn’t Replacing Veterinary Staff; It’s Protecting Them
    Dec 21 2025
    The Veterinary Receptionist™️
    Sunday December 21st, 2025 This Sunday’s episode is a real, honest conversation about AI in veterinary medicine — not the sci-fi nonsense, not fear-mongering, and not tech worship.

    As veterinary teams move toward 2026, AI is being introduced into clinics, front desks, training programs, and triage workflows. The truth?
    AI isn’t here to replace veterinary staff — it’s here to reduce burnout, prevent missed red flags, and support overwhelmed CSRs.

    In this episode, we talk about:
    •What AI actually does (and doesn’t do) in veterinary settings
    •Why human-in-the-loop systems matter
    •How AI can support CSRs without replacing judgment
    •Why clarity and boundaries with tech protect the profession
    •And how being “called trash” says more about systems than people

    🎵 Featured songs in this episode:
    •“Gaslit” – Em Ridyard
    •“Stay – Don’t Fade Away” – Em Ridyard

    These tracks underscore the emotional reality of veterinary work — showing up, being misunderstood, and still choosing purpose.

    If you work in vet med and have AI stories, concerns, wins, or WTF moments, I want to hear them.

    📩 Email your AI + veterinary stories to:
    thevetcsr@gmail.com

    Let’s talk about what’s actually happening at the front desk — honestly, ethically, and without pretending CSRs aren’t human.

    Become a supporter of this podcast: https://www.spreaker.com/podcast/the-veterinary-receptionist-snow-s1ep02--6809525/support.
    Show More Show Less
    15 mins
  • Veterinary Receptionist – Snow Day Protocol

    Veterinary Receptionist – Snow Day Protocol
    Nov 30 2025
    Sunday November 29th 2025
    Reporting from inside the snow storm (Chicagoland)

    Snowstorm, ringing phones, clients asking “Are you still open?”—and you’re the one holding the line. ❄️🐾 In this episode of The Vet CSR, we break down a simple Snow Day Protocol for vet receptionists: what to reschedule, what counts as urgent, and exactly what to say when the weather and the schedule go to hell. Follow @thevetcsr for more front desk scripts and sanity-savers.

    Become a supporter of this podcast: https://www.spreaker.com/podcast/the-veterinary-receptionist-snow-s1ep02--6809525/support.
    Show More Show Less
    19 mins
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